Coverart for item
The Resource 101 ways to improve customer service : training, tools, tips, and techniques, Lorraine L. Ukens, (electronic resource)

101 ways to improve customer service : training, tools, tips, and techniques, Lorraine L. Ukens, (electronic resource)

Label
101 ways to improve customer service : training, tools, tips, and techniques
Title
101 ways to improve customer service
Title remainder
training, tools, tips, and techniques
Statement of responsibility
Lorraine L. Ukens
Title variation
One hundred and one ways to improve customer service
Creator
Subject
Language
eng
Related
Cataloging source
DLC
http://library.link/vocab/creatorName
Ukens, Lorraine L
Dewey number
658.8/12
LC call number
HF5415.5
LC item number
.U44 2007
http://library.link/vocab/subjectName
  • Customer services
  • Employees
Label
101 ways to improve customer service : training, tools, tips, and techniques, Lorraine L. Ukens, (electronic resource)
Instantiates
Publication
Accompanying material
1 CD-ROM (4 3/4 in.)
Control code
OCM1bookssj0000092924
Dimensions
28 cm. +
Dimensions
unknown
Extent
xxiv, 366 pages
Isbn
9780787982003
Lccn
2007000641
Other physical details
illustrations
Specific material designation
remote
System control number
(WaSeSS)ssj0000092924
Label
101 ways to improve customer service : training, tools, tips, and techniques, Lorraine L. Ukens, (electronic resource)
Publication
Accompanying material
1 CD-ROM (4 3/4 in.)
Control code
OCM1bookssj0000092924
Dimensions
28 cm. +
Dimensions
unknown
Extent
xxiv, 366 pages
Isbn
9780787982003
Lccn
2007000641
Other physical details
illustrations
Specific material designation
remote
System control number
(WaSeSS)ssj0000092924

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      38.710138 -90.311107
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