Coverart for item
The Resource 78 important questions every leader should ask and answer, Chris Clarke-Epstein, (electronic resource)

78 important questions every leader should ask and answer, Chris Clarke-Epstein, (electronic resource)

Label
78 important questions every leader should ask and answer
Title
78 important questions every leader should ask and answer
Statement of responsibility
Chris Clarke-Epstein
Title variation
Seventy eight important questions every leader should ask and answer
Creator
Contributor
Subject
Language
eng
Summary
Annotation:
Cataloging source
CaPaEBR
http://library.link/vocab/creatorName
Clarke-Epstein, Chris
Dewey number
658.4/092
LC call number
HD57.7
LC item number
.C542 2002eb
http://library.link/vocab/relatedWorkOrContributorName
ebrary, Inc
http://library.link/vocab/subjectName
  • Communication in organizations
  • Corporate culture
  • Leadership
  • Public relations
Summary expansion
Great leaders have many talents, but one critical skill -- often unrecognized -- is the ability to ask and answer questions. This unique book offers 78 questions that leaders at all levels need to ask and answer both inside and outside the organization. Leaders who master this question-response technique will gain much useful information about what is really going on in their businesses, as well as the admiration of employees, customers, and others with whom they interact.The questions and answers cover a range of common and uncommon situations, including: the need to connect employees' efforts to company goals; layoffs, business downturns, and mergers; personal crises of employees; coaching and mentoring sessions; and customer retention. The book even includes advice on answering questions when the answer is "I don't know" or "I can't tell you." With worksheets in each chapter, it prepares leaders to ask important questions of: -- Customers ("Why do you do business with our competition?")-- Employees ("What's a recent management decision you didn't understand?")-- And even themselves ("What do I want to be remembered for?")
Label
78 important questions every leader should ask and answer, Chris Clarke-Epstein, (electronic resource)
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. 212-214) and index
Control code
OCM1bookssj0000095902
Dimensions
unknown
Isbn
9780814471623
Isbn Type
(pbk.)
Specific material designation
remote
System control number
(WaSeSS)bookssj0000095902
Label
78 important questions every leader should ask and answer, Chris Clarke-Epstein, (electronic resource)
Publication
Bibliography note
Includes bibliographical references (p. 212-214) and index
Control code
OCM1bookssj0000095902
Dimensions
unknown
Isbn
9780814471623
Isbn Type
(pbk.)
Specific material designation
remote
System control number
(WaSeSS)bookssj0000095902

Library Locations

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      1 University Blvd, St. Louis, MO, 63121, US
      38.710138 -90.311107
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