Coverart for item
The Resource A complaint is a gift : recovering customer loyalty when things go wrong, Janelle Barlow, Claus Møller, (electronic resource)

A complaint is a gift : recovering customer loyalty when things go wrong, Janelle Barlow, Claus Møller, (electronic resource)

Label
A complaint is a gift : recovering customer loyalty when things go wrong
Title
A complaint is a gift
Title remainder
recovering customer loyalty when things go wrong
Statement of responsibility
Janelle Barlow, Claus Møller
Creator
Contributor
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorDate
1943-
http://library.link/vocab/creatorName
Barlow, Janelle
Dewey number
658.8/343
LC call number
HF5415.52
LC item number
.B37 2008
http://library.link/vocab/relatedWorkOrContributorDate
1942-
http://library.link/vocab/relatedWorkOrContributorName
Møller, Claus
http://library.link/vocab/subjectName
  • Consumer complaints
  • Customer services
Label
A complaint is a gift : recovering customer loyalty when things go wrong, Janelle Barlow, Claus Møller, (electronic resource)
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. 251-271) and index
Contents
  • A complaint is a gift strategy -- Complaints: necessary evil or opportunities? -- Capitalizing on complaints -- Why most customers don't complain -- In the mind of the complaining customer -- The gift formula -- Creating better customers with goodwill -- When customers go ballistic -- It's all in the words: responding to written complaints -- From a whisper to a global shout -- When feedback gets personal -- When you complain, make sure you are giving a gift
  • A complaint is a gift strategy -- Complaints: necessary evil or opportunities? -- Capitalizing on complaints -- Why most customers don't complain -- In the mind of the complaining customer -- The gift formula -- Creating better customers with goodwill -- When customers go ballistic -- It's all in the words: responding to written complaints -- From a whisper to a global shout -- When feedback gets personal -- When you complain, make sure you are giving a gift
  • A complaint is a gift strategy -- Complaints: necessary evil or opportunities? -- Capitalizing on complaints -- Why most customers don't complain -- In the mind of the complaining customer -- The gift formula -- Creating better customers with goodwill -- When customers go ballistic -- It's all in the words: responding to written complaints -- From a whisper to a global shout -- When feedback gets personal -- When you complain, make sure you are giving a gift
Control code
OCM1bookssj0000074211
Dimensions
23 cm.
Dimensions
unknown
Edition
2nd ed.
Extent
x, 287 p.
Governing access note
License restrictions may limit access
Isbn
9781576755822
Isbn Type
(pbk. : alk. paper)
Lccn
2008017877
Specific material designation
remote
System control number
(WaSeSS)ssj0000074211
Label
A complaint is a gift : recovering customer loyalty when things go wrong, Janelle Barlow, Claus Møller, (electronic resource)
Publication
Bibliography note
Includes bibliographical references (p. 251-271) and index
Contents
  • A complaint is a gift strategy -- Complaints: necessary evil or opportunities? -- Capitalizing on complaints -- Why most customers don't complain -- In the mind of the complaining customer -- The gift formula -- Creating better customers with goodwill -- When customers go ballistic -- It's all in the words: responding to written complaints -- From a whisper to a global shout -- When feedback gets personal -- When you complain, make sure you are giving a gift
  • A complaint is a gift strategy -- Complaints: necessary evil or opportunities? -- Capitalizing on complaints -- Why most customers don't complain -- In the mind of the complaining customer -- The gift formula -- Creating better customers with goodwill -- When customers go ballistic -- It's all in the words: responding to written complaints -- From a whisper to a global shout -- When feedback gets personal -- When you complain, make sure you are giving a gift
  • A complaint is a gift strategy -- Complaints: necessary evil or opportunities? -- Capitalizing on complaints -- Why most customers don't complain -- In the mind of the complaining customer -- The gift formula -- Creating better customers with goodwill -- When customers go ballistic -- It's all in the words: responding to written complaints -- From a whisper to a global shout -- When feedback gets personal -- When you complain, make sure you are giving a gift
Control code
OCM1bookssj0000074211
Dimensions
23 cm.
Dimensions
unknown
Edition
2nd ed.
Extent
x, 287 p.
Governing access note
License restrictions may limit access
Isbn
9781576755822
Isbn Type
(pbk. : alk. paper)
Lccn
2008017877
Specific material designation
remote
System control number
(WaSeSS)ssj0000074211

Library Locations

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      38.710138 -90.311107
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