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The Resource Actionable performance measurement : a key to success, Marvin T. Howell

Actionable performance measurement : a key to success, Marvin T. Howell

Label
Actionable performance measurement : a key to success
Title
Actionable performance measurement
Title remainder
a key to success
Statement of responsibility
Marvin T. Howell
Creator
Subject
Language
eng
Summary
"Actionable Performance Measurement presents many different methods to help readers develop metrics and performance measures. To aid in corporate measures development and strategic, tactical, and/or business planning, a quick and effective method of identifying specific key results areas is outlined and explained. Both customer and employee focuses are presented: how to measure each, and how to develop good surveys. In addition, Howell explains several methods for setting realistic-but-stretch targets, as well as a technique for measuring "apples and oranges."" "Readers will be able to measure employee and customer satisfaction, and be prepared to capably lead or be a member of a corporate or business unit measurement team to assess existing performance indicators' effectiveness."--Jacket
Cataloging source
DLC
http://library.link/vocab/creatorDate
1936-
http://library.link/vocab/creatorName
Howell, Marvin T.
Dewey number
658.4/013
Illustrations
illustrations
Index
index present
LC call number
HD58.9
LC item number
.H69 2006
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Organizational effectiveness
  • Performance
  • Total quality management
  • Performance standards
Label
Actionable performance measurement : a key to success, Marvin T. Howell
Instantiates
Publication
Accompanying material
1 CD-ROM (4 3/4 in.)
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Ch. 5.
  • Set targets
  • Ch. 6.
  • Monitor and take action : tools to improve your processes' performance
  • Ch. 7.
  • Business processes : measuring and jump-starting daily work, and benchmarking
  • Ch. 8.
  • Measuring apples and oranges
  • Ch. 9.
  • Customer focus, satisfaction, and measurement
  • Ch. 1.
  • Ch. 10.
  • Employee focus, satisfaction, and measurement
  • Ch. 11.
  • Designing and implementing a new performance measurement system
  • Ch. 12.
  • Conclusion
  • Introduction to metrics
  • Ch. 2.
  • Management by metrics
  • Ch. 3.
  • Metric development process
  • Ch. 4.
  • Constructing the indicator graph and the metric package
Control code
61109537
Dimensions
26 cm +
Extent
xviii, 236 pages
Isbn
9780873896641
Isbn Type
(pbk. : alk. paper)
Lccn
2005020443
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
Label
Actionable performance measurement : a key to success, Marvin T. Howell
Publication
Accompanying material
1 CD-ROM (4 3/4 in.)
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Ch. 5.
  • Set targets
  • Ch. 6.
  • Monitor and take action : tools to improve your processes' performance
  • Ch. 7.
  • Business processes : measuring and jump-starting daily work, and benchmarking
  • Ch. 8.
  • Measuring apples and oranges
  • Ch. 9.
  • Customer focus, satisfaction, and measurement
  • Ch. 1.
  • Ch. 10.
  • Employee focus, satisfaction, and measurement
  • Ch. 11.
  • Designing and implementing a new performance measurement system
  • Ch. 12.
  • Conclusion
  • Introduction to metrics
  • Ch. 2.
  • Management by metrics
  • Ch. 3.
  • Metric development process
  • Ch. 4.
  • Constructing the indicator graph and the metric package
Control code
61109537
Dimensions
26 cm +
Extent
xviii, 236 pages
Isbn
9780873896641
Isbn Type
(pbk. : alk. paper)
Lccn
2005020443
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations

Library Locations

    • Thomas Jefferson LibraryBorrow it
      1 University Blvd, St. Louis, MO, 63121, US
      38.710138 -90.311107
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