Coverart for item
The Resource Anticipate : know what your customers need before they do, Bill Thomas & Jeff Tobe, (electronic resource)

Anticipate : know what your customers need before they do, Bill Thomas & Jeff Tobe, (electronic resource)

Label
Anticipate : know what your customers need before they do
Title
Anticipate
Title remainder
know what your customers need before they do
Statement of responsibility
Bill Thomas & Jeff Tobe
Creator
Contributor
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorDate
1955-
http://library.link/vocab/creatorName
Thomas, Bill
Dewey number
658.8/342
LC call number
HF5415.5
LC item number
.T4793 2013
http://library.link/vocab/relatedWorkOrContributorName
Tobe, Jeff
http://library.link/vocab/subjectName
  • Customer relations
  • Strategic planning
Label
Anticipate : know what your customers need before they do, Bill Thomas & Jeff Tobe, (electronic resource)
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Contents
  • Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two to be engaged -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance and talent -- Leveraging your culture and value chain
  • Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two to be engaged -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance and talent -- Leveraging your culture and value chain
  • Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two to be engaged -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance and talent -- Leveraging your culture and value chain
Control code
OCM1bookssj0000754602
Dimensions
24 cm.
Dimensions
unknown
Extent
v, 218 p.
Governing access note
License restrictions may limit access
Isbn
9781118434086
Isbn Type
(ebk.)
Lccn
2012035833
Other physical details
ill.
Specific material designation
remote
System control number
(WaSeSS)ssj0000754602
Label
Anticipate : know what your customers need before they do, Bill Thomas & Jeff Tobe, (electronic resource)
Publication
Bibliography note
Includes bibliographical references and index
Contents
  • Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two to be engaged -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance and talent -- Leveraging your culture and value chain
  • Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two to be engaged -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance and talent -- Leveraging your culture and value chain
  • Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two to be engaged -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance and talent -- Leveraging your culture and value chain
Control code
OCM1bookssj0000754602
Dimensions
24 cm.
Dimensions
unknown
Extent
v, 218 p.
Governing access note
License restrictions may limit access
Isbn
9781118434086
Isbn Type
(ebk.)
Lccn
2012035833
Other physical details
ill.
Specific material designation
remote
System control number
(WaSeSS)ssj0000754602

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