Coverart for item
The Resource Broken windows, broken business : how the smallest remedies reap the biggest rewards, Michael Levine

Broken windows, broken business : how the smallest remedies reap the biggest rewards, Michael Levine

Label
Broken windows, broken business : how the smallest remedies reap the biggest rewards
Title
Broken windows, broken business
Title remainder
how the smallest remedies reap the biggest rewards
Statement of responsibility
Michael Levine
Creator
Subject
Language
eng
Summary
  • "Once every few years a book comes along with an insight so penetrating, so powerful - and so simply, demonstrably true -that it instantly changes the way we think and do business. Such a book is Broken Windows, Broken Business, a breakthrough in management theory that can alter the destiny of countless companies striving to stay ahead of their competition."
  • "In this vital work, author Michael Levine offers compelling evidence that problems in business, large and small, typically stem from inattention to tiny details. Social psychologists and criminologists agree that if a window in a building is broken and left unrepaired, soon thereafter the rest of the windows will be broken - and the perception will build that crime in that neighborhood is out of control. The same principle applies to business."
  • "Drawing on real-world corporate examples, from JetBlue's decision to give fliers what they really want - leather seats, personal televisions, online ticketing - to Google's customer-based strategy for breaking out of the pack of Internet search engines, to business-to-business firms' successes and failures, Levine proves again and again how constant vigilance and an obsession with detail can make or break a business or a brand." "With tips and advice on changing any business to one that dots its i's, crosses its t's, and attracts more clients, Broken Windows, Broken Business goes straight to the heart of what makes all enterprises successful - the little things that mean a lot."--Jacket
Cataloging source
DLC
http://library.link/vocab/creatorDate
1954-
http://library.link/vocab/creatorName
Levine, Michael
Dewey number
659.2
Index
index present
LC call number
HD59.2
LC item number
.L49 2005
Literary form
non fiction
http://library.link/vocab/subjectName
  • Corporate image
  • Industrial management
  • Social perception
Label
Broken windows, broken business : how the smallest remedies reap the biggest rewards, Michael Levine
Instantiates
Publication
Note
Includes index
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Broken windows in business -- Can McDonald's be saved? -- Obsession and compulsion -- How the mighty have fallen -- Expectation vs. reality -- Branding and broken windows -- The employee as broken window -- Why Krispy Kreme is better than Dunkin' Donuts and vice versa -- Fly the what skies? -- Doing it right -- Do you google? -- Broken wires : broken windows on the net -- The public, watchdog -- The ultimate broken window -- What a difference a pianist makes -- Broken windows, no building -- What's in it for ... you? -- The broken windows for business plage
Control code
57731118
Dimensions
22 cm
Edition
1st ed.
Extent
xix, 170 pages
Isbn
9780446576789
Lccn
2005003936
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Label
Broken windows, broken business : how the smallest remedies reap the biggest rewards, Michael Levine
Publication
Note
Includes index
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Broken windows in business -- Can McDonald's be saved? -- Obsession and compulsion -- How the mighty have fallen -- Expectation vs. reality -- Branding and broken windows -- The employee as broken window -- Why Krispy Kreme is better than Dunkin' Donuts and vice versa -- Fly the what skies? -- Doing it right -- Do you google? -- Broken wires : broken windows on the net -- The public, watchdog -- The ultimate broken window -- What a difference a pianist makes -- Broken windows, no building -- What's in it for ... you? -- The broken windows for business plage
Control code
57731118
Dimensions
22 cm
Edition
1st ed.
Extent
xix, 170 pages
Isbn
9780446576789
Lccn
2005003936
Media category
unmediated
Media MARC source
rdamedia
Media type code
n

Library Locations

    • Thomas Jefferson LibraryBorrow it
      1 University Blvd, St. Louis, MO, 63121, US
      38.710138 -90.311107
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