Coverart for item
The Resource Calling for help : language and social interaction in telephone helplines, edited by Carolyn D. Baker, Michael Emmison, Alan Firth

Calling for help : language and social interaction in telephone helplines, edited by Carolyn D. Baker, Michael Emmison, Alan Firth

Label
Calling for help : language and social interaction in telephone helplines
Title
Calling for help
Title remainder
language and social interaction in telephone helplines
Statement of responsibility
edited by Carolyn D. Baker, Michael Emmison, Alan Firth
Contributor
Subject
Genre
Language
eng
Summary
Telephone helplines have become one of the most pervasive sites of expert-lay interaction in modern societies throughout the world. Yet surprisingly little is known of the in situ, language-based processes of help-seeking and help-giving behavior that occurs within them. This collection of original studies by both internationally renowned and emerging scholars seeks to improve upon this state of affairs. It does so by offering some of the first systematic investigations of naturally-occurring spoken interaction in telephone helplines. Using the methods of Conversation Analysis, each of the con
Member of
Cataloging source
IOD
Dewey number
302
Index
index present
LC call number
HM1111
LC item number
.C35 2005eb
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1948-
http://library.link/vocab/relatedWorkOrContributorName
  • Baker, Carolyn D
  • Emmison, Michael
  • Firth, Alan
Series statement
Pragmatics & beyond,
Series volume
new ser., v. 143
http://library.link/vocab/subjectName
  • Social interaction
  • Helplines
  • Telephone
  • Telephone calls
  • Interpersonal communication
  • PSYCHOLOGY
  • Interpersonal communication
  • Social interaction
  • Telephone calls
  • Telephone
  • Telefonische hulpverlening
Label
Calling for help : language and social interaction in telephone helplines, edited by Carolyn D. Baker, Michael Emmison, Alan Firth
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Calling for Help; Editorial page; Title page; LCC data; Dedication; Table of contents; Notes on contributors; Preface; Calling for help; I. Technical assistance; Calibrating for competence in calls to technical support; Collaborative problem description in help desk calls; The metaphoric use of space in expert-lay interaction about computing systems; II. Emotional support; The mitigation of advice; Four observations on openings in calls to Kids Help Line; 'I just want to hear somebody right now'; III. Healthcare provision
Control code
232157221
Dimensions
unknown
Extent
1 online resource (xviii, 351 pages)
Form of item
online
Isbn
9789027294081
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Specific material designation
remote
System control number
(OCoLC)232157221
Label
Calling for help : language and social interaction in telephone helplines, edited by Carolyn D. Baker, Michael Emmison, Alan Firth
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Calling for Help; Editorial page; Title page; LCC data; Dedication; Table of contents; Notes on contributors; Preface; Calling for help; I. Technical assistance; Calibrating for competence in calls to technical support; Collaborative problem description in help desk calls; The metaphoric use of space in expert-lay interaction about computing systems; II. Emotional support; The mitigation of advice; Four observations on openings in calls to Kids Help Line; 'I just want to hear somebody right now'; III. Healthcare provision
Control code
232157221
Dimensions
unknown
Extent
1 online resource (xviii, 351 pages)
Form of item
online
Isbn
9789027294081
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Specific material designation
remote
System control number
(OCoLC)232157221

Library Locations

    • Thomas Jefferson LibraryBorrow it
      1 University Blvd, St. Louis, MO, 63121, US
      38.710138 -90.311107
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