The Resource Calling for help : language and social interaction in telephone helplines, edited by Carolyn D. Baker, Michael Emmison, Alan Firth
Calling for help : language and social interaction in telephone helplines, edited by Carolyn D. Baker, Michael Emmison, Alan Firth
Resource Information
The item Calling for help : language and social interaction in telephone helplines, edited by Carolyn D. Baker, Michael Emmison, Alan Firth represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in University of Missouri-St. Louis Libraries.This item is available to borrow from 1 library branch.
Resource Information
The item Calling for help : language and social interaction in telephone helplines, edited by Carolyn D. Baker, Michael Emmison, Alan Firth represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in University of Missouri-St. Louis Libraries.
This item is available to borrow from 1 library branch.
- Summary
- Telephone helplines have become one of the most pervasive sites of expert-lay interaction in modern societies throughout the world. Yet surprisingly little is known of the in situ, language-based processes of help-seeking and help-giving behavior that occurs within them. This collection of original studies by both internationally renowned and emerging scholars seeks to improve upon this state of affairs. It does so by offering some of the first systematic investigations of naturally-occurring spoken interaction in telephone helplines. Using the methods of Conversation Analysis, each of the con
- Language
- eng
- Extent
- 1 online resource (xviii, 351 pages)
- Contents
-
- Calling for Help; Editorial page; Title page; LCC data; Dedication; Table of contents; Notes on contributors; Preface; Calling for help; I. Technical assistance; Calibrating for competence in calls to technical support; Collaborative problem description in help desk calls; The metaphoric use of space in expert-lay interaction about computing systems; II. Emotional support; The mitigation of advice; Four observations on openings in calls to Kids Help Line; 'I just want to hear somebody right now'; III. Healthcare provision
- Isbn
- 9789027294081
- Label
- Calling for help : language and social interaction in telephone helplines
- Title
- Calling for help
- Title remainder
- language and social interaction in telephone helplines
- Statement of responsibility
- edited by Carolyn D. Baker, Michael Emmison, Alan Firth
- Subject
-
- Telephone calls
- Electronic books
- Electronic books
- Helplines -- Social aspects
- Interpersonal communication
- Interpersonal communication
- PSYCHOLOGY -- Social Psychology
- Social interaction
- Social interaction
- Telefonische hulpverlening
- Telephone -- Social aspects
- Telephone -- Social aspects
- Telephone calls
- Language
- eng
- Summary
- Telephone helplines have become one of the most pervasive sites of expert-lay interaction in modern societies throughout the world. Yet surprisingly little is known of the in situ, language-based processes of help-seeking and help-giving behavior that occurs within them. This collection of original studies by both internationally renowned and emerging scholars seeks to improve upon this state of affairs. It does so by offering some of the first systematic investigations of naturally-occurring spoken interaction in telephone helplines. Using the methods of Conversation Analysis, each of the con
- Cataloging source
- IOD
- Dewey number
- 302
- Index
- index present
- LC call number
- HM1111
- LC item number
- .C35 2005eb
- Literary form
- non fiction
- Nature of contents
-
- dictionaries
- bibliography
- http://library.link/vocab/relatedWorkOrContributorDate
- 1948-
- http://library.link/vocab/relatedWorkOrContributorName
-
- Baker, Carolyn D
- Emmison, Michael
- Firth, Alan
- Series statement
- Pragmatics & beyond,
- Series volume
- new ser., v. 143
- http://library.link/vocab/subjectName
-
- Social interaction
- Helplines
- Telephone
- Telephone calls
- Interpersonal communication
- PSYCHOLOGY
- Interpersonal communication
- Social interaction
- Telephone calls
- Telephone
- Telefonische hulpverlening
- Label
- Calling for help : language and social interaction in telephone helplines, edited by Carolyn D. Baker, Michael Emmison, Alan Firth
- Bibliography note
- Includes bibliographical references and index
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Color
- multicolored
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- Calling for Help; Editorial page; Title page; LCC data; Dedication; Table of contents; Notes on contributors; Preface; Calling for help; I. Technical assistance; Calibrating for competence in calls to technical support; Collaborative problem description in help desk calls; The metaphoric use of space in expert-lay interaction about computing systems; II. Emotional support; The mitigation of advice; Four observations on openings in calls to Kids Help Line; 'I just want to hear somebody right now'; III. Healthcare provision
- Control code
- 232157221
- Dimensions
- unknown
- Extent
- 1 online resource (xviii, 351 pages)
- Form of item
- online
- Isbn
- 9789027294081
- Media category
- computer
- Media MARC source
- rdamedia
- Media type code
-
- c
- Specific material designation
- remote
- System control number
- (OCoLC)232157221
- Label
- Calling for help : language and social interaction in telephone helplines, edited by Carolyn D. Baker, Michael Emmison, Alan Firth
- Bibliography note
- Includes bibliographical references and index
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Color
- multicolored
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- Calling for Help; Editorial page; Title page; LCC data; Dedication; Table of contents; Notes on contributors; Preface; Calling for help; I. Technical assistance; Calibrating for competence in calls to technical support; Collaborative problem description in help desk calls; The metaphoric use of space in expert-lay interaction about computing systems; II. Emotional support; The mitigation of advice; Four observations on openings in calls to Kids Help Line; 'I just want to hear somebody right now'; III. Healthcare provision
- Control code
- 232157221
- Dimensions
- unknown
- Extent
- 1 online resource (xviii, 351 pages)
- Form of item
- online
- Isbn
- 9789027294081
- Media category
- computer
- Media MARC source
- rdamedia
- Media type code
-
- c
- Specific material designation
- remote
- System control number
- (OCoLC)232157221
Subject
- Telephone calls
- Electronic books
- Electronic books
- Helplines -- Social aspects
- Interpersonal communication
- Interpersonal communication
- PSYCHOLOGY -- Social Psychology
- Social interaction
- Social interaction
- Telefonische hulpverlening
- Telephone -- Social aspects
- Telephone -- Social aspects
- Telephone calls
Genre
Member of
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.umsl.edu/portal/Calling-for-help--language-and-social/vI9P3x5K55c/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.umsl.edu/portal/Calling-for-help--language-and-social/vI9P3x5K55c/">Calling for help : language and social interaction in telephone helplines, edited by Carolyn D. Baker, Michael Emmison, Alan Firth</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.umsl.edu/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.umsl.edu/">University of Missouri-St. Louis Libraries</a></span></span></span></span></div>
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.umsl.edu/portal/Calling-for-help--language-and-social/vI9P3x5K55c/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.umsl.edu/portal/Calling-for-help--language-and-social/vI9P3x5K55c/">Calling for help : language and social interaction in telephone helplines, edited by Carolyn D. Baker, Michael Emmison, Alan Firth</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.umsl.edu/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.umsl.edu/">University of Missouri-St. Louis Libraries</a></span></span></span></span></div>
