Coverart for item
The Resource Class acts : service and inequality in luxury hotels, Rachel Sherman, (electronic resource)

Class acts : service and inequality in luxury hotels, Rachel Sherman, (electronic resource)

Label
Class acts : service and inequality in luxury hotels
Title
Class acts
Title remainder
service and inequality in luxury hotels
Statement of responsibility
Rachel Sherman
Creator
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorDate
1970-
http://library.link/vocab/creatorName
Sherman, Rachel
Dewey number
647.94068
LC call number
TX911.3.C8
LC item number
S54 2007
http://library.link/vocab/subjectName
  • Hospitality industry
  • Hotels
  • Luxuries
  • Social classes
Label
Class acts : service and inequality in luxury hotels, Rachel Sherman, (electronic resource)
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. 325-339) and index
Contents
  • Introduction : luxury service and the new economy -- "Better than your mother" : the luxury product -- Managing autonomy -- Games, control, and skill -- Recasting hierarchy -- Reciprocity, relationship, and revenge -- Producing entitlement -- Conclusion : class, culture, and the service theater
  • Introduction : luxury service and the new economy -- "Better than your mother" : the luxury product -- Managing autonomy -- Games, control, and skill -- Recasting hierarchy -- Reciprocity, relationship, and revenge -- Producing entitlement -- Conclusion : class, culture, and the service theater
  • Introduction : luxury service and the new economy -- "Better than your mother" : the luxury product -- Managing autonomy -- Games, control, and skill -- Recasting hierarchy -- Reciprocity, relationship, and revenge -- Producing entitlement -- Conclusion : class, culture, and the service theater
  • Introduction : luxury service and the new economy -- "Better than your mother" : the luxury product -- Managing autonomy -- Games, control, and skill -- Recasting hierarchy -- Reciprocity, relationship, and revenge -- Producing entitlement -- Conclusion : class, culture, and the service theater
Control code
OCM1bookssj0000122937
Dimensions
unknown
Isbn
9780520247826
Isbn Type
(pbk. : alk. paper)
Lccn
2006003726
Specific material designation
remote
System control number
(WaSeSS)bookssj0000122937
Label
Class acts : service and inequality in luxury hotels, Rachel Sherman, (electronic resource)
Publication
Bibliography note
Includes bibliographical references (p. 325-339) and index
Contents
  • Introduction : luxury service and the new economy -- "Better than your mother" : the luxury product -- Managing autonomy -- Games, control, and skill -- Recasting hierarchy -- Reciprocity, relationship, and revenge -- Producing entitlement -- Conclusion : class, culture, and the service theater
  • Introduction : luxury service and the new economy -- "Better than your mother" : the luxury product -- Managing autonomy -- Games, control, and skill -- Recasting hierarchy -- Reciprocity, relationship, and revenge -- Producing entitlement -- Conclusion : class, culture, and the service theater
  • Introduction : luxury service and the new economy -- "Better than your mother" : the luxury product -- Managing autonomy -- Games, control, and skill -- Recasting hierarchy -- Reciprocity, relationship, and revenge -- Producing entitlement -- Conclusion : class, culture, and the service theater
  • Introduction : luxury service and the new economy -- "Better than your mother" : the luxury product -- Managing autonomy -- Games, control, and skill -- Recasting hierarchy -- Reciprocity, relationship, and revenge -- Producing entitlement -- Conclusion : class, culture, and the service theater
Control code
OCM1bookssj0000122937
Dimensions
unknown
Isbn
9780520247826
Isbn Type
(pbk. : alk. paper)
Lccn
2006003726
Specific material designation
remote
System control number
(WaSeSS)bookssj0000122937

Library Locations

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      1 University Blvd, St. Louis, MO, 63121, US
      38.710138 -90.311107
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