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The Resource Creating value for customers : designing and implementing a total corporate strategy, William A. Band

Creating value for customers : designing and implementing a total corporate strategy, William A. Band

Label
Creating value for customers : designing and implementing a total corporate strategy
Title
Creating value for customers
Title remainder
designing and implementing a total corporate strategy
Statement of responsibility
William A. Band
Creator
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorName
Band, William A
Index
index present
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Customer services
  • Consumer satisfaction
  • Quality assurance
Label
Creating value for customers : designing and implementing a total corporate strategy, William A. Band
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • [ch.] 5.
  • Managing customer relationships
  • [ch.] 6.
  • Delivering on your promise : achieving high-quality operational performance
  • [ch.] 7.
  • The value creators : people
  • [ch.] 8.
  • Preparing for change
  • [ch.] 9.
  • Developing your action plan
  • [ch.] 1.
  • [ch.] 10.
  • Tracking your performance
  • Value creation : the state of the art
  • [ch.] 2.
  • Know your customers -- know yourself
  • [ch.] 3.
  • Upside down and inside out : creating the customer-value-driven culture
  • [ch.] 4.
  • Measuring customer satisfaction and value perception
Control code
22450883
Dimensions
25 cm
Extent
xi, 340 pages
Isbn
9780471525936
Isbn Type
(cloth)
Lccn
90048557
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
(WaOLN)1363213
Label
Creating value for customers : designing and implementing a total corporate strategy, William A. Band
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • [ch.] 5.
  • Managing customer relationships
  • [ch.] 6.
  • Delivering on your promise : achieving high-quality operational performance
  • [ch.] 7.
  • The value creators : people
  • [ch.] 8.
  • Preparing for change
  • [ch.] 9.
  • Developing your action plan
  • [ch.] 1.
  • [ch.] 10.
  • Tracking your performance
  • Value creation : the state of the art
  • [ch.] 2.
  • Know your customers -- know yourself
  • [ch.] 3.
  • Upside down and inside out : creating the customer-value-driven culture
  • [ch.] 4.
  • Measuring customer satisfaction and value perception
Control code
22450883
Dimensions
25 cm
Extent
xi, 340 pages
Isbn
9780471525936
Isbn Type
(cloth)
Lccn
90048557
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
(WaOLN)1363213

Library Locations

    • Thomas Jefferson LibraryBorrow it
      1 University Blvd, St. Louis, MO, 63121, US
      38.710138 -90.311107
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