Coverart for item
The Resource Cultivating civility : practical ways to improve a dysfunctional library, Jo Henry, Joe Eshleman, and Richard Moniz

Cultivating civility : practical ways to improve a dysfunctional library, Jo Henry, Joe Eshleman, and Richard Moniz

Label
Cultivating civility : practical ways to improve a dysfunctional library
Title
Cultivating civility
Title remainder
practical ways to improve a dysfunctional library
Statement of responsibility
Jo Henry, Joe Eshleman, and Richard Moniz
Creator
Contributor
Author
Subject
Language
eng
Summary
Like other workplaces, libraries can sometimes be stressful, with library workers bearing the brunt of such problems as uncivil patrons, poor communication, inadequate leadership, and toxic behaviors by fellow employees. But there's hope. Following up their acclaimed examination of the dysfunctional library ("should be essential reading for library leaders" raves Journal of the Australian Library and Information Association), here the authors present a book of proactive solutions and guidance culled from their own research, including interviews with library administrators and staff. Sharing valuable insights that will stimulate thought and discussion towards the goal of a healthier and more harmonious workplace, this book addresses the subject from four viewpoints--individual, team, leader, and organization--focusing on solutions and practical steps in each area; shows how self-reflection and self-awareness can be key starting points for exploring workplace issues; offers numerous suggestions for wellness and self-care; provides tips for improving interpersonal communication and conversations in ways that prevent silos and span boundaries; sheds light on forming and sustaining cohesive library teams, then provides solutions for misaligned teams and dissenters; discusses why effectively conveying vision, role modeling, and demonstrating empathy are all crucial behaviors of library leaders; shares actions library leaders can take to engage employees in the change process; examines how organizational structures can either detract or contribute to a library's success; and details types of training that can be utilized to minimize dysfunction, including training for bias, empathy, conflict management, and diversity. Filled with beneficial advice on every page, this resource will help libraries be better workplaces for everyone.--Provided by publisher
Cataloging source
AAA
http://library.link/vocab/creatorName
Henry, Jo
Illustrations
charts
Index
index present
Language note
Text in English
LC call number
Z682
LC item number
.H4949 2020
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorName
  • Eshleman, Joe
  • Moniz, Richard
http://library.link/vocab/subjectName
  • Library personnel management
  • Communication in library administration
  • Library employees
  • Team librarianship
  • Conflict management
  • Organizational behavior
Label
Cultivating civility : practical ways to improve a dysfunctional library, Jo Henry, Joe Eshleman, and Richard Moniz
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Understanding yourself first -- Skills development -- Productive communication -- Navigate conflict -- Wellness and self-care -- Team formation -- Promote communication flow -- Utilize all communication methods -- Self-awareness: a leader's perspective -- Skills development -- Communication and the work environment -- Conflict management -- Facilitate collaboration -- Manage resistance to change -- Assemble and hire the right library staff -- Provided organization structure -- Develop a trusting work environment -- Organizational training
Control code
1137322179
Dimensions
23 cm
Extent
xiii, 216 pages
Isbn
9780838947166
Lccn
2019954457
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
tables
System control number
(OCoLC)1137322179
Label
Cultivating civility : practical ways to improve a dysfunctional library, Jo Henry, Joe Eshleman, and Richard Moniz
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Understanding yourself first -- Skills development -- Productive communication -- Navigate conflict -- Wellness and self-care -- Team formation -- Promote communication flow -- Utilize all communication methods -- Self-awareness: a leader's perspective -- Skills development -- Communication and the work environment -- Conflict management -- Facilitate collaboration -- Manage resistance to change -- Assemble and hire the right library staff -- Provided organization structure -- Develop a trusting work environment -- Organizational training
Control code
1137322179
Dimensions
23 cm
Extent
xiii, 216 pages
Isbn
9780838947166
Lccn
2019954457
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
tables
System control number
(OCoLC)1137322179

Library Locations

    • Thomas Jefferson LibraryBorrow it
      1 University Blvd, St. Louis, MO, 63121, US
      38.710138 -90.311107
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