The Resource Customer-focused transit : a synthesis of transit practice, Consultant: John F. Potts
Customer-focused transit : a synthesis of transit practice, Consultant: John F. Potts
Resource Information
The item Customer-focused transit : a synthesis of transit practice, Consultant: John F. Potts represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in University of Missouri-St. Louis Libraries.This item is available to borrow from 1 library branch.
Resource Information
The item Customer-focused transit : a synthesis of transit practice, Consultant: John F. Potts represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in University of Missouri-St. Louis Libraries.
This item is available to borrow from 1 library branch.
- Summary
- This synthesis will be of interest to senior managers interested in using customer-focused strategies at their transit agencies. Both established and newer agencies might use the synthesis to guide the establishment of effective customer-focused transit. The purpose of this report is to document the experiences of selected public transportation agencies in developing and implementing customer service programs. The synthesis examines the effectiveness of certain customer-focused activities in the categories of general interaction between the customer and the agency, obtaining and using customer input, involving employees in customer-focused public transportation, and achieving customer satisfaction. It details specific programs in the case studies of two public transportation agencies
- Language
- eng
- Extent
- 100 pages
- Note
-
- "Transportation Research Board, National Research Council."
- "Research sponsored by the Federal Transit Administration in cooperation with the Transit Development Corporation."
- Contents
-
- Ch. 2 Data Collection Results
- Ch. 3. Current Practices: Methods Of Implementing Customer-Focused Strategies In The Public Transportation Industry
- Ch. 4. Case Studies Of Two Customer-Focused Public Transportation Agencies
- Ch. 5. Issues In Customer-Focused Programs In the Public Transportation Industry
- Isbn
- 9780309069229
- Label
- Customer-focused transit : a synthesis of transit practice
- Title
- Customer-focused transit
- Title remainder
- a synthesis of transit practice
- Statement of responsibility
- Consultant: John F. Potts
- Title variation
-
- Customer focused transit
- Transit Cooperative Research Program
- Title variation remainder
- a synthesis of transit practice
- Language
- eng
- Summary
- This synthesis will be of interest to senior managers interested in using customer-focused strategies at their transit agencies. Both established and newer agencies might use the synthesis to guide the establishment of effective customer-focused transit. The purpose of this report is to document the experiences of selected public transportation agencies in developing and implementing customer service programs. The synthesis examines the effectiveness of certain customer-focused activities in the categories of general interaction between the customer and the agency, obtaining and using customer input, involving employees in customer-focused public transportation, and achieving customer satisfaction. It details specific programs in the case studies of two public transportation agencies
- Cataloging source
- TRL
- http://library.link/vocab/creatorName
- Potts, John F
- Dewey number
- 388
- Funding information
- Sponsored under Project no.
- Illustrations
- illustrations
- Index
- no index present
- LC call number
- HE4456
- LC item number
- .P68 2002
- Literary form
- non fiction
- Nature of contents
- bibliography
- http://library.link/vocab/relatedWorkOrContributorName
-
- United States
- National Research Council (U.S.)
- Transit Development Corporation
- Transit Cooperative Research Program
- Series statement
- TCRP synthesis,
- Series volume
- 45
- http://library.link/vocab/subjectName
-
- Local transit
- Customer services
- Local transit
- Local transit
- Customer services
- Label
- Customer-focused transit : a synthesis of transit practice, Consultant: John F. Potts
- Note
-
- "Transportation Research Board, National Research Council."
- "Research sponsored by the Federal Transit Administration in cooperation with the Transit Development Corporation."
- Bibliography note
- Includes bibliographical references (page 28)
- Carrier category
- volume
- Carrier category code
- nc
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
- txt
- Content type MARC source
- rdacontent
- Contents
- Ch. 2 Data Collection Results -- Ch. 3. Current Practices: Methods Of Implementing Customer-Focused Strategies In The Public Transportation Industry -- Ch. 4. Case Studies Of Two Customer-Focused Public Transportation Agencies -- Ch. 5. Issues In Customer-Focused Programs In the Public Transportation Industry
- Control code
- 51056810
- Dimensions
- 28 cm
- Extent
- 100 pages
- Isbn
- 9780309069229
- Media category
- unmediated
- Media MARC source
- rdamedia
- Media type code
- n
- Other physical details
- illustrations
- System control number
- (OCoLC)51056810
- Label
- Customer-focused transit : a synthesis of transit practice, Consultant: John F. Potts
- Note
-
- "Transportation Research Board, National Research Council."
- "Research sponsored by the Federal Transit Administration in cooperation with the Transit Development Corporation."
- Bibliography note
- Includes bibliographical references (page 28)
- Carrier category
- volume
- Carrier category code
- nc
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
- txt
- Content type MARC source
- rdacontent
- Contents
- Ch. 2 Data Collection Results -- Ch. 3. Current Practices: Methods Of Implementing Customer-Focused Strategies In The Public Transportation Industry -- Ch. 4. Case Studies Of Two Customer-Focused Public Transportation Agencies -- Ch. 5. Issues In Customer-Focused Programs In the Public Transportation Industry
- Control code
- 51056810
- Dimensions
- 28 cm
- Extent
- 100 pages
- Isbn
- 9780309069229
- Media category
- unmediated
- Media MARC source
- rdamedia
- Media type code
- n
- Other physical details
- illustrations
- System control number
- (OCoLC)51056810
Library Links
Embed (Experimental)
Settings
Select options that apply then copy and paste the RDF/HTML data fragment to include in your application
Embed this data in a secure (HTTPS) page:
Layout options:
Include data citation:
<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.umsl.edu/portal/Customer-focused-transit--a-synthesis-of-transit/yPUl7BIIc5Y/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.umsl.edu/portal/Customer-focused-transit--a-synthesis-of-transit/yPUl7BIIc5Y/">Customer-focused transit : a synthesis of transit practice, Consultant: John F. Potts</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.umsl.edu/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.umsl.edu/">University of Missouri-St. Louis Libraries</a></span></span></span></span></div>
Note: Adjust the width and height settings defined in the RDF/HTML code fragment to best match your requirements
Preview
Cite Data - Experimental
Data Citation of the Item Customer-focused transit : a synthesis of transit practice, Consultant: John F. Potts
Copy and paste the following RDF/HTML data fragment to cite this resource
<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.umsl.edu/portal/Customer-focused-transit--a-synthesis-of-transit/yPUl7BIIc5Y/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.umsl.edu/portal/Customer-focused-transit--a-synthesis-of-transit/yPUl7BIIc5Y/">Customer-focused transit : a synthesis of transit practice, Consultant: John F. Potts</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.umsl.edu/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.umsl.edu/">University of Missouri-St. Louis Libraries</a></span></span></span></span></div>
