Coverart for item
The Resource Customer-focused transit : a synthesis of transit practice, Consultant: John F. Potts

Customer-focused transit : a synthesis of transit practice, Consultant: John F. Potts

Label
Customer-focused transit : a synthesis of transit practice
Title
Customer-focused transit
Title remainder
a synthesis of transit practice
Statement of responsibility
Consultant: John F. Potts
Title variation
  • Customer focused transit
  • Transit Cooperative Research Program
Title variation remainder
a synthesis of transit practice
Creator
Contributor
Subject
Language
eng
Summary
This synthesis will be of interest to senior managers interested in using customer-focused strategies at their transit agencies. Both established and newer agencies might use the synthesis to guide the establishment of effective customer-focused transit. The purpose of this report is to document the experiences of selected public transportation agencies in developing and implementing customer service programs. The synthesis examines the effectiveness of certain customer-focused activities in the categories of general interaction between the customer and the agency, obtaining and using customer input, involving employees in customer-focused public transportation, and achieving customer satisfaction. It details specific programs in the case studies of two public transportation agencies
Member of
Cataloging source
TRL
http://library.link/vocab/creatorName
Potts, John F
Dewey number
388
Funding information
Sponsored under Project no.
Illustrations
illustrations
Index
no index present
LC call number
HE4456
LC item number
.P68 2002
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorName
  • United States
  • National Research Council (U.S.)
  • Transit Development Corporation
  • Transit Cooperative Research Program
Series statement
TCRP synthesis,
Series volume
45
http://library.link/vocab/subjectName
  • Local transit
  • Customer services
  • Local transit
  • Local transit
  • Customer services
Label
Customer-focused transit : a synthesis of transit practice, Consultant: John F. Potts
Instantiates
Publication
Note
  • "Transportation Research Board, National Research Council."
  • "Research sponsored by the Federal Transit Administration in cooperation with the Transit Development Corporation."
Bibliography note
Includes bibliographical references (page 28)
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Ch. 2 Data Collection Results -- Ch. 3. Current Practices: Methods Of Implementing Customer-Focused Strategies In The Public Transportation Industry -- Ch. 4. Case Studies Of Two Customer-Focused Public Transportation Agencies -- Ch. 5. Issues In Customer-Focused Programs In the Public Transportation Industry
Control code
51056810
Dimensions
28 cm
Extent
100 pages
Isbn
9780309069229
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
(OCoLC)51056810
Label
Customer-focused transit : a synthesis of transit practice, Consultant: John F. Potts
Publication
Note
  • "Transportation Research Board, National Research Council."
  • "Research sponsored by the Federal Transit Administration in cooperation with the Transit Development Corporation."
Bibliography note
Includes bibliographical references (page 28)
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Ch. 2 Data Collection Results -- Ch. 3. Current Practices: Methods Of Implementing Customer-Focused Strategies In The Public Transportation Industry -- Ch. 4. Case Studies Of Two Customer-Focused Public Transportation Agencies -- Ch. 5. Issues In Customer-Focused Programs In the Public Transportation Industry
Control code
51056810
Dimensions
28 cm
Extent
100 pages
Isbn
9780309069229
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
(OCoLC)51056810

Library Locations

    • St. Louis Mercantile LibraryBorrow it
      1 University Blvd, St. Louis, MO, 63121, US
      38.710138 -90.311107
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