Coverart for item
The Resource Delivering knock your socks off service, Ron Zemke, with Bobette Hayes Williamson

Delivering knock your socks off service, Ron Zemke, with Bobette Hayes Williamson

Label
Delivering knock your socks off service
Title
Delivering knock your socks off service
Statement of responsibility
Ron Zemke, with Bobette Hayes Williamson
Creator
Contributor
Author
Subject
Genre
Language
eng
Summary
Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in your own workplace. You will learn how to: See things from the customer's point of view Meet customer expectations and satisfy their needs Create
Member of
Cataloging source
SFB
http://library.link/vocab/creatorName
Zemke, Ron
Dewey number
658.8/12/07
Illustrations
illustrations
Index
index present
Language note
English
LC call number
HF5415.5
LC item number
.Z46 2001b
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorName
  • Williamson, Bobette Hayes
  • Performance Research Associates
http://library.link/vocab/subjectName
  • Customer services
  • Customer services
  • BUSINESS & ECONOMICS
  • Customer services
Label
Delivering knock your socks off service, Ron Zemke, with Bobette Hayes Williamson
Instantiates
Publication
Note
  • Self-study course based on: Delivering knock your socks off service, rev. ed.; Knock your socks off answers; and Tales of knock your socks off service, copyrighted by Performance Research Associates
  • Title from title screen
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
other
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
243596157
Dimensions
unknown
Extent
1 online resource
Form of item
online
Isbn
9780761215257
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
http://library.link/vocab/ext/overdrive/overdriveId
cl0500000117
Specific material designation
remote
System control number
(OCoLC)243596157
Label
Delivering knock your socks off service, Ron Zemke, with Bobette Hayes Williamson
Publication
Note
  • Self-study course based on: Delivering knock your socks off service, rev. ed.; Knock your socks off answers; and Tales of knock your socks off service, copyrighted by Performance Research Associates
  • Title from title screen
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
other
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
243596157
Dimensions
unknown
Extent
1 online resource
Form of item
online
Isbn
9780761215257
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
http://library.link/vocab/ext/overdrive/overdriveId
cl0500000117
Specific material designation
remote
System control number
(OCoLC)243596157

Library Locations

    • Thomas Jefferson LibraryBorrow it
      1 University Blvd, St. Louis, MO, 63121, US
      38.710138 -90.311107
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