Coverart for item
The Resource Delivering knock your socks off service, Ron Zemke, (electronic resource)

Delivering knock your socks off service, Ron Zemke, (electronic resource)

Label
Delivering knock your socks off service
Title
Delivering knock your socks off service
Statement of responsibility
Ron Zemke
Creator
Contributor
Subject
Language
eng
Summary
Annotation:
Member of
Cataloging source
CaPaEBR
http://library.link/vocab/creatorName
Zemke, Ron
Dewey number
658.812
LC call number
HF5415.5
LC item number
.A52 2003eb
http://library.link/vocab/relatedWorkOrContributorName
ebrary, Inc
Series statement
Performance research associates
http://library.link/vocab/subjectName
  • Customer services
  • Marketing
Summary expansion
"Today's customer is smarter, more demanding, and more mobile than ever. But the third edition of Delivering Knock Your Socks Off Service - featuring the breezy, accessible style that's helped make this book a customer service classic - gives you all the strategies, techniques, and tips you'll need to satisfy and delight those online, telephone, and in-person customers, and keep them coming back."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved
Label
Delivering knock your socks off service, Ron Zemke, (electronic resource)
Instantiates
Publication
Note
Rev. ed. of: Delivering knock your socks off service / Kristin Anderson, Ron Zemke, 1998
Control code
OCM1bookssj0000278556
Dimensions
unknown
Edition
3rd ed.
Extent
178 p.
Governing access note
License restrictions may limit access
Isbn
9780814407653
Specific material designation
remote
System control number
(WaSeSS)ssj0000278556
Label
Delivering knock your socks off service, Ron Zemke, (electronic resource)
Publication
Note
Rev. ed. of: Delivering knock your socks off service / Kristin Anderson, Ron Zemke, 1998
Control code
OCM1bookssj0000278556
Dimensions
unknown
Edition
3rd ed.
Extent
178 p.
Governing access note
License restrictions may limit access
Isbn
9780814407653
Specific material designation
remote
System control number
(WaSeSS)ssj0000278556

Library Locations

    • Thomas Jefferson LibraryBorrow it
      1 University Blvd, St. Louis, MO, 63121, US
      38.710138 -90.311107
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