Coverart for item
The Resource E-Service : new directions in theory and practice, edited by Roland T. Rust and P.K. Kannan, (electronic resource)

E-Service : new directions in theory and practice, edited by Roland T. Rust and P.K. Kannan, (electronic resource)

Label
E-Service : new directions in theory and practice
Title
E-Service
Title remainder
new directions in theory and practice
Statement of responsibility
edited by Roland T. Rust and P.K. Kannan
Title variation
EService
Title variation remainder
new directions in theory and practice
Contributor
Subject
Language
eng
Summary
Annotation:
Cataloging source
CaPaEBR
Dewey number
658.8/4
LC call number
HF5548.32
LC item number
.E1875 2002eb
http://library.link/vocab/relatedWorkOrContributorName
  • Rust, Roland T
  • Kannan, P. K
  • ebrary, Inc
http://library.link/vocab/subjectName
  • Electronic commerce
  • Customer services
Summary expansion
The advent of the era of "e-service" -- the provision of services over electronic networks like the internet -- is one of the dominant business themes of the twenty-first century. This book provides a collection of different perspectives on e-service and a unified framework for understanding it, even as the business community grapples with the concept. It features contributions from key researchers and practitioners from both the private and public sectors, as well as leading scholars from the fields of marketing, information systems, and computer science. They focus on three key areas: the customer-technology interface; e-service business opportunities and strategies; and public sector e-service opportunities. The insights they offer are equally useful to students, scholars, and practitioners
Label
E-Service : new directions in theory and practice, edited by Roland T. Rust and P.K. Kannan, (electronic resource)
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Control code
OCM1bookssj0000279193
Dimensions
unknown
Extent
xii, 336 p.
Governing access note
License restrictions may limit access
Isbn
9780765608062
Isbn Type
(hc : alk. paper)
Other physical details
ill.
Specific material designation
remote
System control number
(WaSeSS)ssj0000279193
Label
E-Service : new directions in theory and practice, edited by Roland T. Rust and P.K. Kannan, (electronic resource)
Publication
Bibliography note
Includes bibliographical references and index
Control code
OCM1bookssj0000279193
Dimensions
unknown
Extent
xii, 336 p.
Governing access note
License restrictions may limit access
Isbn
9780765608062
Isbn Type
(hc : alk. paper)
Other physical details
ill.
Specific material designation
remote
System control number
(WaSeSS)ssj0000279193

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