Coverart for item
The Resource E-service : twenty-four ways to keep your customers when the competition is just a click away, Ron Zemke, Tom Connellan

E-service : twenty-four ways to keep your customers when the competition is just a click away, Ron Zemke, Tom Connellan

Label
E-service : twenty-four ways to keep your customers when the competition is just a click away
Title
E-service
Title remainder
twenty-four ways to keep your customers when the competition is just a click away
Statement of responsibility
Ron Zemke, Tom Connellan
Creator
Contributor
Subject
Language
eng
Cataloging source
N$T
http://library.link/vocab/creatorName
Zemke, Ron
Dewey number
658.8/12
Index
index present
LC call number
HF5415.525
LC item number
.Z46 2000eb
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1942-
http://library.link/vocab/relatedWorkOrContributorName
Connellan, Thomas K.
http://library.link/vocab/subjectName
  • Customer loyalty
  • Internet marketing
  • BUSINESS & ECONOMICS
  • Customer loyalty
  • Internet marketing
  • E-commerce
  • Relatiemarketing
  • Internet
  • Klantgerichtheid
  • Loyaliteit
Label
E-service : twenty-four ways to keep your customers when the competition is just a click away, Ron Zemke, Tom Connellan
Instantiates
Publication
Bibliography note
Includes bibliographical references (pages 317-325) and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
  • 35
  • Chapter 4
  • The Anatomy of Customer-Pleasing E-Service: Seven Principles, Twenty-Four Keys
  • 51
  • Chapter 5
  • Practice Easy-to-Do-Business-With Thinking
  • 57
  • Chapter 6
  • Design for Distinction
  • 95
  • Chapter 1
  • Chapter 7
  • Personalize the E-Experience
  • 117
  • Chapter 8
  • Deliver End-to-End Service
  • 149
  • Chapter 9
  • Encourage Human Contact
  • 181
  • Chapter 10
  • Remember the Klondike
  • Make Recovery a Point of Pride
  • 217
  • Chapter 11
  • Build a Retention Strategy (or, out with the Teflon, in with the Velcro)
  • 241
  • Chapter 12
  • A Seven-Lesson Crash Course in E-Service Improvement
  • 263
  • Chapter 13
  • The Future of the Net: Take These Predictions to the Bank
  • 1
  • 291
  • Chapter 2
  • Know Your Competition--Your Real Competition
  • 19
  • Chapter 3
  • Hockey-Stick Loyalty
Control code
45728280
Dimensions
unknown
Extent
1 online resource (viii, 341 pages)
Form of item
online
Isbn
9780814424636
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Specific material designation
remote
System control number
(OCoLC)45728280
Label
E-service : twenty-four ways to keep your customers when the competition is just a click away, Ron Zemke, Tom Connellan
Publication
Bibliography note
Includes bibliographical references (pages 317-325) and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
  • 35
  • Chapter 4
  • The Anatomy of Customer-Pleasing E-Service: Seven Principles, Twenty-Four Keys
  • 51
  • Chapter 5
  • Practice Easy-to-Do-Business-With Thinking
  • 57
  • Chapter 6
  • Design for Distinction
  • 95
  • Chapter 1
  • Chapter 7
  • Personalize the E-Experience
  • 117
  • Chapter 8
  • Deliver End-to-End Service
  • 149
  • Chapter 9
  • Encourage Human Contact
  • 181
  • Chapter 10
  • Remember the Klondike
  • Make Recovery a Point of Pride
  • 217
  • Chapter 11
  • Build a Retention Strategy (or, out with the Teflon, in with the Velcro)
  • 241
  • Chapter 12
  • A Seven-Lesson Crash Course in E-Service Improvement
  • 263
  • Chapter 13
  • The Future of the Net: Take These Predictions to the Bank
  • 1
  • 291
  • Chapter 2
  • Know Your Competition--Your Real Competition
  • 19
  • Chapter 3
  • Hockey-Stick Loyalty
Control code
45728280
Dimensions
unknown
Extent
1 online resource (viii, 341 pages)
Form of item
online
Isbn
9780814424636
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Specific material designation
remote
System control number
(OCoLC)45728280

Library Locations

    • Thomas Jefferson LibraryBorrow it
      1 University Blvd, St. Louis, MO, 63121, US
      38.710138 -90.311107
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