Coverart for item
The Resource Effective Customer Care : Understand Needs, Improve Service, Build Relationships, (electronic resource:)

Effective Customer Care : Understand Needs, Improve Service, Build Relationships, (electronic resource:)

Label
Effective Customer Care : Understand Needs, Improve Service, Build Relationships
Title
Effective Customer Care
Title remainder
Understand Needs, Improve Service, Build Relationships
Creator
Subject
Language
eng
Summary
Annotation:
Related
Cataloging source
BIP US
http://library.link/vocab/creatorName
Wellington, Pat
Dewey number
658.8/12
LC call number
HF5415.5.W449 2010
Series statement
Sunday Times Creating Success Ser.
Summary expansion
Effective Customer Care is an essential guide to creating excellent customer service that will not only satisfy your customers and prompt orders, but also cement customer relationships and develop loyalty... and thus increase profits. You will find out what really goes through a customer's mind when they look to purchase a product or service, and what might turn them away without you even realising it. If you have to handle complaints or problem solve you will be shown a robust and systematic approach to reduce these occurrences. In servicing your customer you will often need to get cooperation from others within your organisation, be it members of your team or those in other departments. Effective Customer Care will show you how to do this. And finally, you will learn how to ensure that you keep your customers loyal, and build an ongoing business relationship with them. Pat Wellington includes every aspect of the customer care process including how to: understand what the customer wants, not what you think they want; stop losing business and gain market share; motivate team members to offer a value added service to customers; improve the level of service offered; get a better level of service from internal customers and build long term relationships with customers and suppliers. It is written without jargon and includes international case studies from UK, Scandinavia, USA the Gulf and Singapore
Label
Effective Customer Care : Understand Needs, Improve Service, Build Relationships, (electronic resource:)
Instantiates
Publication
Control code
OCM1bookssj0000416541
Dimensions
unknown
Isbn
9780749459970
Lccn
2009050536
Other control number
9780749459970
Specific material designation
remote
System control number
(WaSeSS)bookssj0000416541
Label
Effective Customer Care : Understand Needs, Improve Service, Build Relationships, (electronic resource:)
Publication
Control code
OCM1bookssj0000416541
Dimensions
unknown
Isbn
9780749459970
Lccn
2009050536
Other control number
9780749459970
Specific material designation
remote
System control number
(WaSeSS)bookssj0000416541

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      1 University Blvd, St. Louis, MO, 63121, US
      38.710138 -90.311107
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