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The Resource Effective apology : mending fences, building bridges, and restoring trust, John Kador

Effective apology : mending fences, building bridges, and restoring trust, John Kador

Label
Effective apology : mending fences, building bridges, and restoring trust
Title
Effective apology
Title remainder
mending fences, building bridges, and restoring trust
Statement of responsibility
John Kador
Creator
Subject
Language
eng
Member of
Cataloging source
DLC
http://library.link/vocab/creatorName
Kador, John
Dewey number
659.2
Index
index present
LC call number
HD59.2
LC item number
.K34 2009
Literary form
non fiction
Nature of contents
bibliography
Series statement
BK business book
http://library.link/vocab/subjectName
  • Corporate image
  • Apologizing
  • Corporations
  • Business communication
  • Crisis management
Label
Effective apology : mending fences, building bridges, and restoring trust, John Kador
Instantiates
Publication
Bibliography note
Includes bibliographical references (pages 243-251) and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices
Control code
263978136
Dimensions
22 cm
Edition
1st ed.
Extent
273 pages
Isbn
9781576759011
Isbn Type
(pbk. : alk. paper)
Lccn
2009002120
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
System control number
(OCoLC)263978136
Label
Effective apology : mending fences, building bridges, and restoring trust, John Kador
Publication
Bibliography note
Includes bibliographical references (pages 243-251) and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices
Control code
263978136
Dimensions
22 cm
Edition
1st ed.
Extent
273 pages
Isbn
9781576759011
Isbn Type
(pbk. : alk. paper)
Lccn
2009002120
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
System control number
(OCoLC)263978136

Library Locations

    • Thomas Jefferson LibraryBorrow it
      1 University Blvd, St. Louis, MO, 63121, US
      38.710138 -90.311107
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