Coverart for item
The Resource Effective apology : mending fences, building bridges, and restoring trust, John Kador, (electronic resource)

Effective apology : mending fences, building bridges, and restoring trust, John Kador, (electronic resource)

Label
Effective apology : mending fences, building bridges, and restoring trust
Title
Effective apology
Title remainder
mending fences, building bridges, and restoring trust
Statement of responsibility
John Kador
Creator
Subject
Language
eng
Member of
Cataloging source
DLC
http://library.link/vocab/creatorName
Kador, John
Dewey number
659.2
LC call number
HD59.2
LC item number
.K34 2009
Series statement
A BK business book
http://library.link/vocab/subjectName
  • Corporate image
  • Apologizing
  • Corporations
  • Business communication
  • Crisis management
Label
Effective apology : mending fences, building bridges, and restoring trust, John Kador, (electronic resource)
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. 243-251) and index
Contents
  • The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices
  • The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices
  • The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices
  • The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices
  • The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices
Control code
OCM1bookssj0000294777
Dimensions
unknown
Edition
1st ed.
Isbn
9781576759011
Isbn Type
(pbk. : alk. paper)
Lccn
2009002120
Specific material designation
remote
System control number
(WaSeSS)bookssj0000294777
Label
Effective apology : mending fences, building bridges, and restoring trust, John Kador, (electronic resource)
Publication
Bibliography note
Includes bibliographical references (p. 243-251) and index
Contents
  • The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices
  • The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices
  • The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices
  • The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices
  • The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices
Control code
OCM1bookssj0000294777
Dimensions
unknown
Edition
1st ed.
Isbn
9781576759011
Isbn Type
(pbk. : alk. paper)
Lccn
2009002120
Specific material designation
remote
System control number
(WaSeSS)bookssj0000294777

Library Locations

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      1 University Blvd, St. Louis, MO, 63121, US
      38.710138 -90.311107
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