Coverart for item
The Resource Effective client management in professional services : how to build successful client relationships, Jack Berkovi, (electronic resource)

Effective client management in professional services : how to build successful client relationships, Jack Berkovi, (electronic resource)

Label
Effective client management in professional services : how to build successful client relationships
Title
Effective client management in professional services
Title remainder
how to build successful client relationships
Statement of responsibility
Jack Berkovi
Creator
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorName
Berkovi, Jack
Dewey number
658.8/12
LC call number
HF5415.5
LC item number
.B465 2014
http://library.link/vocab/subjectName
  • Customer services
  • Service industries
  • Professions
Label
Effective client management in professional services : how to build successful client relationships, Jack Berkovi, (electronic resource)
Instantiates
Publication
Bibliography note
Includes bibliographical references (pages 337-338) and index
Contents
  • Orientation : developing a culture of client orientation -- Buyers : how clients buy professional services -- Portfolio : managing the client portfolio -- Satisfaction : client satisfaction and loyalty -- Care : effective client care -- Brand : brand, differentiation and positioning and their impact on clients -- Reputation : gaining reputation with clients -- Relationships : client relationship development -- Development : establishing an effective client business development programme -- Attraction : attracting new clients -- Proposals : developing winning client proposals -- Innovation : innovations that impact clients -- The impact on clients of mergers among firms -- The way ahead for clients of professional services firms -- The client management profile and the client management index
  • Orientation : developing a culture of client orientation -- Buyers : how clients buy professional services -- Portfolio : managing the client portfolio -- Satisfaction : client satisfaction and loyalty -- Care : effective client care -- Brand : brand, differentiation and positioning and their impact on clients -- Reputation : gaining reputation with clients -- Relationships : client relationship development -- Development : establishing an effective client business development programme -- Attraction : attracting new clients -- Proposals : developing winning client proposals -- Innovation : innovations that impact clients -- The impact on clients of mergers among firms -- The way ahead for clients of professional services firms -- The client management profile and the client management index
  • Orientation : developing a culture of client orientation -- Buyers : how clients buy professional services -- Portfolio : managing the client portfolio -- Satisfaction : client satisfaction and loyalty -- Care : effective client care -- Brand : brand, differentiation and positioning and their impact on clients -- Reputation : gaining reputation with clients -- Relationships : client relationship development -- Development : establishing an effective client business development programme -- Attraction : attracting new clients -- Proposals : developing winning client proposals -- Innovation : innovations that impact clients -- The impact on clients of mergers among firms -- The way ahead for clients of professional services firms -- The client management profile and the client management index
Control code
OCM1bookssj0001369607
Dimensions
25 cm
Dimensions
unknown
Extent
xxx, 344 pages
Governing access note
License restrictions may limit access
Isbn
9781409437895
Isbn Type
(hardback : alk. paper)
Lccn
2014020509
Other physical details
illustrations
Specific material designation
remote
System control number
(WaSeSS)ssj0001369607
Label
Effective client management in professional services : how to build successful client relationships, Jack Berkovi, (electronic resource)
Publication
Bibliography note
Includes bibliographical references (pages 337-338) and index
Contents
  • Orientation : developing a culture of client orientation -- Buyers : how clients buy professional services -- Portfolio : managing the client portfolio -- Satisfaction : client satisfaction and loyalty -- Care : effective client care -- Brand : brand, differentiation and positioning and their impact on clients -- Reputation : gaining reputation with clients -- Relationships : client relationship development -- Development : establishing an effective client business development programme -- Attraction : attracting new clients -- Proposals : developing winning client proposals -- Innovation : innovations that impact clients -- The impact on clients of mergers among firms -- The way ahead for clients of professional services firms -- The client management profile and the client management index
  • Orientation : developing a culture of client orientation -- Buyers : how clients buy professional services -- Portfolio : managing the client portfolio -- Satisfaction : client satisfaction and loyalty -- Care : effective client care -- Brand : brand, differentiation and positioning and their impact on clients -- Reputation : gaining reputation with clients -- Relationships : client relationship development -- Development : establishing an effective client business development programme -- Attraction : attracting new clients -- Proposals : developing winning client proposals -- Innovation : innovations that impact clients -- The impact on clients of mergers among firms -- The way ahead for clients of professional services firms -- The client management profile and the client management index
  • Orientation : developing a culture of client orientation -- Buyers : how clients buy professional services -- Portfolio : managing the client portfolio -- Satisfaction : client satisfaction and loyalty -- Care : effective client care -- Brand : brand, differentiation and positioning and their impact on clients -- Reputation : gaining reputation with clients -- Relationships : client relationship development -- Development : establishing an effective client business development programme -- Attraction : attracting new clients -- Proposals : developing winning client proposals -- Innovation : innovations that impact clients -- The impact on clients of mergers among firms -- The way ahead for clients of professional services firms -- The client management profile and the client management index
Control code
OCM1bookssj0001369607
Dimensions
25 cm
Dimensions
unknown
Extent
xxx, 344 pages
Governing access note
License restrictions may limit access
Isbn
9781409437895
Isbn Type
(hardback : alk. paper)
Lccn
2014020509
Other physical details
illustrations
Specific material designation
remote
System control number
(WaSeSS)ssj0001369607

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      38.710138 -90.311107
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