Coverart for item
The Resource Effective customer care, Pat Wellington

Effective customer care, Pat Wellington

Label
Effective customer care
Title
Effective customer care
Statement of responsibility
Pat Wellington
Creator
Subject
Genre
Language
eng
Summary
Effective Customer Care shows readers how to use research to understand what customers actually want, not what one might assume they want. It gives tips on how to hold onto customers and gain market share, how to motivate team members to offer value-added service to customers, how to improve the level of service offered, how to build long term relationships with customers and suppliers
Member of
Cataloging source
N$T
http://library.link/vocab/creatorName
Wellington, Patricia
Dewey number
658.8/12
Illustrations
illustrations
Index
no index present
LC call number
HF5415.5
LC item number
.W449 2010eb
Literary form
non fiction
Nature of contents
dictionaries
Series statement
Creating success
http://library.link/vocab/subjectName
  • Customer relations
  • Customer services
  • Customer relations
  • Customer services
  • BUSINESS & ECONOMICS
  • Customer relations
  • Customer services
Label
Effective customer care, Pat Wellington
Instantiates
Publication
Antecedent source
unknown
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
The fundamentals of customer care -- Getting to know your customer's needs and requirements -- Creating the environment for customer care to flourish -- Effective communication with customers and colleagues -- Breaking down inter-team and inter-departmental barriers -- Complaints, problem solving and quality improvement -- Building long-term customer relationships -- Finally, finally
Control code
655848212
Dimensions
unknown
Extent
1 online resource (xiv, 130 pages)
File format
unknown
Form of item
online
Isbn
9780749459970
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other control number
9786612697425
Other physical details
illustrations
http://library.link/vocab/ext/overdrive/overdriveId
  • 269742
  • bcb17f3c-2a07-4155-ba8c-86796c346d77
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)655848212
Label
Effective customer care, Pat Wellington
Publication
Antecedent source
unknown
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
The fundamentals of customer care -- Getting to know your customer's needs and requirements -- Creating the environment for customer care to flourish -- Effective communication with customers and colleagues -- Breaking down inter-team and inter-departmental barriers -- Complaints, problem solving and quality improvement -- Building long-term customer relationships -- Finally, finally
Control code
655848212
Dimensions
unknown
Extent
1 online resource (xiv, 130 pages)
File format
unknown
Form of item
online
Isbn
9780749459970
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other control number
9786612697425
Other physical details
illustrations
http://library.link/vocab/ext/overdrive/overdriveId
  • 269742
  • bcb17f3c-2a07-4155-ba8c-86796c346d77
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)655848212

Library Locations

    • Thomas Jefferson LibraryBorrow it
      1 University Blvd, St. Louis, MO, 63121, US
      38.710138 -90.311107
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