Coverart for item
The Resource Everyone is a customer : a proven method for measuring the value of every relationship in the era of collaborative business, Jeffrey Shuman and Janice Twombly, with David Rottenberg, (electronic resource)

Everyone is a customer : a proven method for measuring the value of every relationship in the era of collaborative business, Jeffrey Shuman and Janice Twombly, with David Rottenberg, (electronic resource)

Label
Everyone is a customer : a proven method for measuring the value of every relationship in the era of collaborative business
Title
Everyone is a customer
Title remainder
a proven method for measuring the value of every relationship in the era of collaborative business
Statement of responsibility
Jeffrey Shuman and Janice Twombly, with David Rottenberg
Creator
Contributor
Subject
Language
eng
Summary
Annotation:
Cataloging source
CaPaEBR
http://library.link/vocab/creatorDate
1945-
http://library.link/vocab/creatorName
Shuman, Jeffrey C.
Dewey number
658.8/12
LC call number
HF5414.5
LC item number
S554 2002eb
http://library.link/vocab/relatedWorkOrContributorDate
1946-
http://library.link/vocab/relatedWorkOrContributorName
  • Twombly, Janice
  • Rottenberg, David
  • ebrary, Inc
http://library.link/vocab/subjectName
Customer relations
Summary expansion
In today's networked economy, businesses realize they can't go it alone. The most successful companies understand that everyone they do business with is a customer - their vendors, employees, everyone who brings value to the company - and that allocating appropriate resources to those relationships will improve overall performance. Everyone is a Customer outlines methods every company can use to develop and measure "win-win" collaborative relationships versus "win-lose" transaction- based relationships. Readers will learn how to: Redefine every business relationship as a 'customer' relationship; Value, measure and manage every business relationship; and Create new value and improve company performance
Label
Everyone is a customer : a proven method for measuring the value of every relationship in the era of collaborative business, Jeffrey Shuman and Janice Twombly, with David Rottenberg, (electronic resource)
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. 199-201) and index
Control code
OCM1bookssj0000151087
Dimensions
unknown
Extent
xxiii, 210 p.
Governing access note
License restrictions may limit access
Isbn
9780793154128
Other physical details
ill.
Specific material designation
remote
System control number
(WaSeSS)ssj0000151087
Label
Everyone is a customer : a proven method for measuring the value of every relationship in the era of collaborative business, Jeffrey Shuman and Janice Twombly, with David Rottenberg, (electronic resource)
Publication
Bibliography note
Includes bibliographical references (p. 199-201) and index
Control code
OCM1bookssj0000151087
Dimensions
unknown
Extent
xxiii, 210 p.
Governing access note
License restrictions may limit access
Isbn
9780793154128
Other physical details
ill.
Specific material designation
remote
System control number
(WaSeSS)ssj0000151087

Library Locations

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      38.710138 -90.311107
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