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The Resource Great Customer Connections : Simple Psychological Techniques That Guarantee Exceptional Service, (electronic resource:)

Great Customer Connections : Simple Psychological Techniques That Guarantee Exceptional Service, (electronic resource:)

Label
Great Customer Connections : Simple Psychological Techniques That Guarantee Exceptional Service
Title
Great Customer Connections
Title remainder
Simple Psychological Techniques That Guarantee Exceptional Service
Creator
Author
Subject
Language
eng
Summary
Annotation
Related
Cataloging source
BIP US
http://library.link/vocab/creatorName
Gallagher, Richard S
Dewey number
658.8/12
Intended audience
Trade
Intended audience source
Amacom
LC call number
HF5415.5.G348 2006
Summary expansion
"To provide the ultimate in customer service, every member of the service team needs to turn customer interactions into "peak experiences." Filled with effective techniques that borrow from principles of psychology, Great Customer Connections presents a unique step-by-step program that lets you: connect with customer's individual personalities; use the "secret phrases" that make customers feel great; tell them anything without upsetting them; stop having to say "no" - permanently; and defuse any crisis and take command of each interaction - even with your most difficult and unclear customers."--BOOK JACKET
Label
Great Customer Connections : Simple Psychological Techniques That Guarantee Exceptional Service, (electronic resource:)
Instantiates
Publication
Control code
OCM1bookssj0000165259
Dimensions
09.250 x 07.380 in.
Dimensions
unknown
Extent
256 pages
Governing access note
Available for distribution in: USA, CANADA, AUSTRALIA, UNITED KINGDOM, NEW ZEALAND
Isbn
9780814473085
Lccn
2005033220
Other control number
9780814473085
Specific material designation
remote
System control number
(WaSeSS)ssj0000165259
Label
Great Customer Connections : Simple Psychological Techniques That Guarantee Exceptional Service, (electronic resource:)
Publication
Control code
OCM1bookssj0000165259
Dimensions
09.250 x 07.380 in.
Dimensions
unknown
Extent
256 pages
Governing access note
Available for distribution in: USA, CANADA, AUSTRALIA, UNITED KINGDOM, NEW ZEALAND
Isbn
9780814473085
Lccn
2005033220
Other control number
9780814473085
Specific material designation
remote
System control number
(WaSeSS)ssj0000165259

Library Locations

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      38.710138 -90.311107
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