Coverart for item
The Resource Great customer connections : simple psychological techniques that guarantee exceptional service, Richard S. Gallagher

Great customer connections : simple psychological techniques that guarantee exceptional service, Richard S. Gallagher

Label
Great customer connections : simple psychological techniques that guarantee exceptional service
Title
Great customer connections
Title remainder
simple psychological techniques that guarantee exceptional service
Statement of responsibility
Richard S. Gallagher
Creator
Subject
Language
eng
Cataloging source
N$T
http://library.link/vocab/creatorName
Gallagher, Richard S
Dewey number
658.8/12
Index
index present
LC call number
HF5415.5
LC item number
.G348 2006eb
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/subjectName
  • Customer services
  • Customer services
  • Customer relations
  • Customer relations
  • BUSINESS & ECONOMICS
  • Customer relations
  • Customer services
  • Customer services
  • Commerce
  • Business & Economics
  • Marketing & Sales
Label
Great customer connections : simple psychological techniques that guarantee exceptional service, Richard S. Gallagher
Instantiates
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references (pages 227-229) and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
The New Science of Customer Service -- The Inner Game of Customer Contact -- The First Thirty Seconds -- Getting the Message Across -- Getting Into Your Customer's Head -- Respect and Empathy: More Than a Feeling -- How to (Almost) Never Say No -- How to Become a Human Bomb Squad -- Managing Specific Customer Personalities -- Wrapping Things Up -- Coaching for Peak Customer Experiences -- The Tough Cases -- From Customer Service to Real Life -- Pulling It All Together
Control code
162121580
Dimensions
unknown
Extent
1 online resource (xvi, 239 pages)
File format
unknown
Form of item
online
Isbn
9780814473085
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
http://library.link/vocab/ext/overdrive/overdriveId
cl0500000017
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)162121580
Label
Great customer connections : simple psychological techniques that guarantee exceptional service, Richard S. Gallagher
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references (pages 227-229) and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
The New Science of Customer Service -- The Inner Game of Customer Contact -- The First Thirty Seconds -- Getting the Message Across -- Getting Into Your Customer's Head -- Respect and Empathy: More Than a Feeling -- How to (Almost) Never Say No -- How to Become a Human Bomb Squad -- Managing Specific Customer Personalities -- Wrapping Things Up -- Coaching for Peak Customer Experiences -- The Tough Cases -- From Customer Service to Real Life -- Pulling It All Together
Control code
162121580
Dimensions
unknown
Extent
1 online resource (xvi, 239 pages)
File format
unknown
Form of item
online
Isbn
9780814473085
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
http://library.link/vocab/ext/overdrive/overdriveId
cl0500000017
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)162121580

Library Locations

    • Thomas Jefferson LibraryBorrow it
      1 University Blvd, St. Louis, MO, 63121, US
      38.710138 -90.311107
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