Coverart for item
The Resource Knock Your Socks off Service Recovery, (electronic resource)

Knock Your Socks off Service Recovery, (electronic resource)

Label
Knock Your Socks off Service Recovery
Title
Knock Your Socks off Service Recovery
Creator
Contributor
Author
Illustrator
Illustrator
Subject
Language
eng
Summary
Annotation
Related
Cataloging source
BIP US
http://library.link/vocab/creatorName
Zemke, Ron
Dewey number
658
Intended audience
  • Trade
  • 17
Intended audience source
  • Amacom
  • Amacom
LC call number
HF5415.5.Z4595 2000
http://library.link/vocab/relatedWorkOrContributorName
  • Bell, Chip R.
  • Bush, John
Series statement
Knock Your Socks Off Ser.
Summary expansion
Based on the popular, breezy approach of the "Knock Your Socks Off Service" series, the authors provide managers with an upbeat primer on creating a first-class recovery system--showing what it costs to lose customers and how little it can cost to win them back. Illustrations
Label
Knock Your Socks off Service Recovery, (electronic resource)
Instantiates
Publication
Control code
OCM1bookssj0000187799
Dimensions
09.000 x 06.000 in.
Dimensions
unknown
Extent
224 p.
Governing access note
Available for distribution in: AUSTRALIA, USA, UNITED KINGDOM, SOUTH AFRICA, CANADA, NEW ZEALAND
Isbn
9780814470848
Lccn
2003009902
Other control number
9780814470848
Other physical details
ill
Specific material designation
remote
System control number
(WaSeSS)ssj0000187799
Label
Knock Your Socks off Service Recovery, (electronic resource)
Publication
Control code
OCM1bookssj0000187799
Dimensions
09.000 x 06.000 in.
Dimensions
unknown
Extent
224 p.
Governing access note
Available for distribution in: AUSTRALIA, USA, UNITED KINGDOM, SOUTH AFRICA, CANADA, NEW ZEALAND
Isbn
9780814470848
Lccn
2003009902
Other control number
9780814470848
Other physical details
ill
Specific material designation
remote
System control number
(WaSeSS)ssj0000187799

Library Locations

    • Thomas Jefferson LibraryBorrow it
      1 University Blvd, St. Louis, MO, 63121, US
      38.710138 -90.311107
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