Coverart for item
The Resource Lean six sigma service excellence : a guide to green belt certification and bottom line improvement, Gerald M. Taylor, (electronic resource)

Lean six sigma service excellence : a guide to green belt certification and bottom line improvement, Gerald M. Taylor, (electronic resource)

Label
Lean six sigma service excellence : a guide to green belt certification and bottom line improvement
Title
Lean six sigma service excellence
Title remainder
a guide to green belt certification and bottom line improvement
Statement of responsibility
Gerald M. Taylor
Creator
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorName
Taylor, Gerald M
Dewey number
658.4/013
LC call number
HD9980.5
LC item number
.T39 2009
http://library.link/vocab/subjectName
  • Service industries
  • Six sigma (Quality control standard)
  • Service industries
  • Production management
Label
Lean six sigma service excellence : a guide to green belt certification and bottom line improvement, Gerald M. Taylor, (electronic resource)
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. 233-234) and index
Contents
  • The quest for productivity -- It's the process! -- The voice of the customer -- Analyzing performance variation -- The basic six sigma tool kit -- Performance metrics and dashboards : building your performance measurement system -- The six sigma project team -- Six sigma soft skills : working with and through others -- Management by fact : the DMAIC approach to performance improvement -- Deploying your performance excellence system -- The fundamentals of lean thinking for service excellence : doing more with less! -- Lean six sigma service excellence : a road map to green belt certification
  • The quest for productivity -- It's the process! -- The voice of the customer -- Analyzing performance variation -- The basic six sigma tool kit -- Performance metrics and dashboards : building your performance measurement system -- The six sigma project team -- Six sigma soft skills : working with and through others -- Management by fact : the DMAIC approach to performance improvement -- Deploying your performance excellence system -- The fundamentals of lean thinking for service excellence : doing more with less! -- Lean six sigma service excellence : a road map to green belt certification
  • The quest for productivity -- It's the process! -- The voice of the customer -- Analyzing performance variation -- The basic six sigma tool kit -- Performance metrics and dashboards : building your performance measurement system -- The six sigma project team -- Six sigma soft skills : working with and through others -- Management by fact : the DMAIC approach to performance improvement -- Deploying your performance excellence system -- The fundamentals of lean thinking for service excellence : doing more with less! -- Lean six sigma service excellence : a road map to green belt certification
Control code
OCM1bookssj0000448632
Dimensions
24 cm.
Dimensions
unknown
Extent
xix, 289 p.
Governing access note
License restrictions may limit access
Isbn
9781604270068
Isbn Type
(hardcover : alk. paper)
Lccn
2008030940
Other physical details
ill.
Specific material designation
remote
System control number
(WaSeSS)ssj0000448632
Label
Lean six sigma service excellence : a guide to green belt certification and bottom line improvement, Gerald M. Taylor, (electronic resource)
Publication
Bibliography note
Includes bibliographical references (p. 233-234) and index
Contents
  • The quest for productivity -- It's the process! -- The voice of the customer -- Analyzing performance variation -- The basic six sigma tool kit -- Performance metrics and dashboards : building your performance measurement system -- The six sigma project team -- Six sigma soft skills : working with and through others -- Management by fact : the DMAIC approach to performance improvement -- Deploying your performance excellence system -- The fundamentals of lean thinking for service excellence : doing more with less! -- Lean six sigma service excellence : a road map to green belt certification
  • The quest for productivity -- It's the process! -- The voice of the customer -- Analyzing performance variation -- The basic six sigma tool kit -- Performance metrics and dashboards : building your performance measurement system -- The six sigma project team -- Six sigma soft skills : working with and through others -- Management by fact : the DMAIC approach to performance improvement -- Deploying your performance excellence system -- The fundamentals of lean thinking for service excellence : doing more with less! -- Lean six sigma service excellence : a road map to green belt certification
  • The quest for productivity -- It's the process! -- The voice of the customer -- Analyzing performance variation -- The basic six sigma tool kit -- Performance metrics and dashboards : building your performance measurement system -- The six sigma project team -- Six sigma soft skills : working with and through others -- Management by fact : the DMAIC approach to performance improvement -- Deploying your performance excellence system -- The fundamentals of lean thinking for service excellence : doing more with less! -- Lean six sigma service excellence : a road map to green belt certification
Control code
OCM1bookssj0000448632
Dimensions
24 cm.
Dimensions
unknown
Extent
xix, 289 p.
Governing access note
License restrictions may limit access
Isbn
9781604270068
Isbn Type
(hardcover : alk. paper)
Lccn
2008030940
Other physical details
ill.
Specific material designation
remote
System control number
(WaSeSS)ssj0000448632

Library Locations

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      38.710138 -90.311107
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