Coverart for item
The Resource Managing quality customer service : a practical guide for establishing a service operation, William B. Martin, (electronic resource)

Managing quality customer service : a practical guide for establishing a service operation, William B. Martin, (electronic resource)

Label
Managing quality customer service : a practical guide for establishing a service operation
Title
Managing quality customer service
Title remainder
a practical guide for establishing a service operation
Statement of responsibility
William B. Martin
Creator
Contributor
Subject
Language
eng
Summary
  • Annotation
  • Annotation:
Member of
Cataloging source
CaPaEBR
http://library.link/vocab/creatorName
Martin, William B
LC call number
HF5415.5
LC item number
.M37 1989eb
http://library.link/vocab/relatedWorkOrContributorName
ebrary, Inc
Series statement
Fifty-Minute series
http://library.link/vocab/subjectName
  • Customer services
  • Customer relations
Summary expansion
  • This practical, self-study book has been developed to help you establish and manage a quality service operation. Learn how to determine customer needs, how to effectively and efficiently meet those needs, and how to continually measure your service level
  • This practical, self-study book has been developed to help you establish and manage a quality service operation. Learn how to determine customer needs, how to effectively and efficiently meet those needs, and how to continually measure your service level
Label
Managing quality customer service : a practical guide for establishing a service operation, William B. Martin, (electronic resource)
Instantiates
Publication
Bibliography note
Includes bibliographical references
Control code
OCM1bookssj0000197107
Dimensions
unknown
Extent
viii, 94 p.
Governing access note
License restrictions may limit access
Isbn
9780931961830
Other physical details
ill.
Specific material designation
remote
System control number
(WaSeSS)ssj0000197107
Label
Managing quality customer service : a practical guide for establishing a service operation, William B. Martin, (electronic resource)
Publication
Bibliography note
Includes bibliographical references
Control code
OCM1bookssj0000197107
Dimensions
unknown
Extent
viii, 94 p.
Governing access note
License restrictions may limit access
Isbn
9780931961830
Other physical details
ill.
Specific material designation
remote
System control number
(WaSeSS)ssj0000197107

Library Locations

    • Thomas Jefferson LibraryBorrow it
      1 University Blvd, St. Louis, MO, 63121, US
      38.710138 -90.311107
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