Coverart for item
The Resource Managing the customer experience : a measurement-based approach, Morris Wilburn, (electronic resource)

Managing the customer experience : a measurement-based approach, Morris Wilburn, (electronic resource)

Label
Managing the customer experience : a measurement-based approach
Title
Managing the customer experience
Title remainder
a measurement-based approach
Statement of responsibility
Morris Wilburn
Creator
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorDate
1953-
http://library.link/vocab/creatorName
Wilburn, Morris
Dewey number
658./12
LC call number
HF5415.335
LC item number
.W55 2007
http://library.link/vocab/subjectName
  • Consumer satisfaction
  • Customer relations
  • Customer services
Label
Managing the customer experience : a measurement-based approach, Morris Wilburn, (electronic resource)
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. 107-108) and index
Control code
OCM1bookssj0000887781
Dimensions
23 cm.
Dimensions
unknown
Extent
xiv, 112 p.
Governing access note
License restrictions may limit access
Isbn
9780873897020
Lccn
2006024190
Other physical details
ill.
Specific material designation
remote
System control number
(WaSeSS)ssj0000887781
Label
Managing the customer experience : a measurement-based approach, Morris Wilburn, (electronic resource)
Publication
Bibliography note
Includes bibliographical references (p. 107-108) and index
Control code
OCM1bookssj0000887781
Dimensions
23 cm.
Dimensions
unknown
Extent
xiv, 112 p.
Governing access note
License restrictions may limit access
Isbn
9780873897020
Lccn
2006024190
Other physical details
ill.
Specific material designation
remote
System control number
(WaSeSS)ssj0000887781

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      38.710138 -90.311107
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