Coverart for item
The Resource Managing the demand-supply chain : value innovations for customer satisfaction, William E. Hoover, Jr. ... [et al.], (electronic resource)

Managing the demand-supply chain : value innovations for customer satisfaction, William E. Hoover, Jr. ... [et al.], (electronic resource)

Label
Managing the demand-supply chain : value innovations for customer satisfaction
Title
Managing the demand-supply chain
Title remainder
value innovations for customer satisfaction
Statement of responsibility
William E. Hoover, Jr. ... [et al.]
Contributor
Subject
Language
eng
Summary
Annotation:
Member of
Cataloging source
CaPaEBR
Dewey number
658.7/2
LC call number
HD38.5
LC item number
.M363 2001eb
http://library.link/vocab/relatedWorkOrContributorName
  • Hoover, William E.
  • ebrary, Inc
Series statement
Wiley operations management series for professionals
http://library.link/vocab/subjectName
  • Business logistics
  • Industrial procurement
Summary expansion
A proven,innovative approach to meeting customer demand Combining an intensive focus on customer/marketplace demands with innovative technology tools developed to execute demand chain planning, Managing the Demand--Supply Chain sets forth a powerful new model for fulfilling customer demand in the best possible way. Four of the world's leading demand chain researchers and implementers demonstrate how select high--tech companies, such as Nokia and Dell, have used the demand chain approach to differentiate their value offerings and delight their customers. The authors introduce three exciting new demand chain tools."Demand breakpoint" identifies the point where value is significantly changed by operations; "value offering point" or VOP is the catalyst to demand chain activity; and "microcosms" executes demand chain strategies. The authors show managers how to use these tools to implement technology solutions that drive top performance. Special features of Managing the Demand--Supply Chain include: The best thinking from acknowledged leaders in the field An extended case study of Nokia's successful demand chain management implementation Numerous sidebars detailing real--world implementation issues Managing the Demand--Supply Chain is an indispensable resource for managers who want to optimize operational effectiveness, spur innovation, and achieve and sustain excellence in exceeding customer expectations
Label
Managing the demand-supply chain : value innovations for customer satisfaction, William E. Hoover, Jr. ... [et al.], (electronic resource)
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Control code
OCM1bookssj0000197181
Dimensions
unknown
Extent
xii, 257 p.
Governing access note
License restrictions may limit access
Isbn
9780471384991
Isbn Type
(cloth : alk. paper)
Other physical details
ill.
Specific material designation
remote
System control number
(WaSeSS)ssj0000197181
Label
Managing the demand-supply chain : value innovations for customer satisfaction, William E. Hoover, Jr. ... [et al.], (electronic resource)
Publication
Bibliography note
Includes bibliographical references and index
Control code
OCM1bookssj0000197181
Dimensions
unknown
Extent
xii, 257 p.
Governing access note
License restrictions may limit access
Isbn
9780471384991
Isbn Type
(cloth : alk. paper)
Other physical details
ill.
Specific material designation
remote
System control number
(WaSeSS)ssj0000197181

Library Locations

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      38.710138 -90.311107
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