Coverart for item
The Resource Service design for business : a practical guide to optimizing the customer experience, Ben Reason, Lavrans Løvlie, Melvin Brand Flu ; cover design, Wendy Lai ; illustrations, Melissa Gates ; editor, Wendy Van Leeuvan, (electronic resource)

Service design for business : a practical guide to optimizing the customer experience, Ben Reason, Lavrans Løvlie, Melvin Brand Flu ; cover design, Wendy Lai ; illustrations, Melissa Gates ; editor, Wendy Van Leeuvan, (electronic resource)

Label
Service design for business : a practical guide to optimizing the customer experience
Title
Service design for business
Title remainder
a practical guide to optimizing the customer experience
Statement of responsibility
Ben Reason, Lavrans Løvlie, Melvin Brand Flu ; cover design, Wendy Lai ; illustrations, Melissa Gates ; editor, Wendy Van Leeuvan
Creator
Contributor
Subject
Language
eng
Cataloging source
MiAaPQ
http://library.link/vocab/creatorDate
1972-
http://library.link/vocab/creatorName
Reason, Ben
Dewey number
658.8/12
LC call number
HF5415.5
LC item number
.R435 2016eb
http://library.link/vocab/relatedWorkOrContributorDate
  • 1969-
  • 1966-
http://library.link/vocab/relatedWorkOrContributorName
  • Løvlie, Lavrans
  • Flu, Melvin Brand
  • Lai, Wendy
  • Gates, Melissa
  • Leeuvan, Wendy Van
http://library.link/vocab/subjectName
  • Customer services
  • Customer relations
Label
Service design for business : a practical guide to optimizing the customer experience, Ben Reason, Lavrans Løvlie, Melvin Brand Flu ; cover design, Wendy Lai ; illustrations, Melissa Gates ; editor, Wendy Van Leeuvan, (electronic resource)
Instantiates
Publication
Note
Includes index
Control code
OCM1bookssib023305446
Dimensions
unknown
Extent
1 online resource (161 pages)
Governing access note
License restrictions may limit access
Isbn
9781118988947
Isbn Type
(e-book)
Note
  • Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
  • Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
  • Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Other physical details
illustrations (some color)
Specific material designation
remote
System control number
(WaSeSS)ssib023305446
Label
Service design for business : a practical guide to optimizing the customer experience, Ben Reason, Lavrans Løvlie, Melvin Brand Flu ; cover design, Wendy Lai ; illustrations, Melissa Gates ; editor, Wendy Van Leeuvan, (electronic resource)
Publication
Note
Includes index
Control code
OCM1bookssib023305446
Dimensions
unknown
Extent
1 online resource (161 pages)
Governing access note
License restrictions may limit access
Isbn
9781118988947
Isbn Type
(e-book)
Note
  • Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
  • Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
  • Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Other physical details
illustrations (some color)
Specific material designation
remote
System control number
(WaSeSS)ssib023305446

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      38.710138 -90.311107
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