Coverart for item
The Resource Service quality in leisure and tourism, Christine Williams and John Buswell, (electronic resource)

Service quality in leisure and tourism, Christine Williams and John Buswell, (electronic resource)

Label
Service quality in leisure and tourism
Title
Service quality in leisure and tourism
Statement of responsibility
Christine Williams and John Buswell
Creator
Contributor
Subject
Language
eng
Summary
Annotation:
Cataloging source
CaPaEBR
http://library.link/vocab/creatorDate
1951-
http://library.link/vocab/creatorName
Williams, Christine
Dewey number
910/.68/4
LC call number
G155.A1
LC item number
W488 2003eb
http://library.link/vocab/relatedWorkOrContributorName
  • Buswell, John
  • ebrary, Inc
http://library.link/vocab/subjectName
  • Leisure industry
  • Quality assurance
  • Tourism
Summary expansion
The service sector is considered to lag behind manufacturing in introducing quality management cultures. The leisure and tourism industry has tended to be even more dilatory, and so quality management was not given a high priority until recently. This book aims to develop an awareness of theunderpinning theories of quality as applicable to leisure and tourism. It helps to comprehend the various dimensions of service quality along with the associated underpinning theory, facilitating and understanding of service, its characteristics and typology. Suitable for students and researchers, it shows how to evaluate critically the numerous quality management systems and techniques available within the context of the leisure and tourism business environment
Label
Service quality in leisure and tourism, Christine Williams and John Buswell, (electronic resource)
Instantiates
Publication
Note
Includes bibliographical references (p. 209-222) and index
Control code
OCM1bookssj0000244430
Dimensions
unknown
Extent
ix, 230 p.
Governing access note
License restrictions may limit access
Isbn
9780851997636
Other physical details
ill.
Specific material designation
remote
System control number
(WaSeSS)ssj0000244430
Label
Service quality in leisure and tourism, Christine Williams and John Buswell, (electronic resource)
Publication
Note
Includes bibliographical references (p. 209-222) and index
Control code
OCM1bookssj0000244430
Dimensions
unknown
Extent
ix, 230 p.
Governing access note
License restrictions may limit access
Isbn
9780851997636
Other physical details
ill.
Specific material designation
remote
System control number
(WaSeSS)ssj0000244430

Library Locations

    • Thomas Jefferson LibraryBorrow it
      1 University Blvd, St. Louis, MO, 63121, US
      38.710138 -90.311107
Processing Feedback ...