Coverart for item
The Resource Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits, John A. Goodman, (electronic resource)

Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits, John A. Goodman, (electronic resource)

Label
Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits
Title
Strategic customer service
Title remainder
managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits
Statement of responsibility
John A. Goodman
Creator
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorName
Goodman, John A
Dewey number
658.8/12
LC call number
HF5415.5
LC item number
.G672 2009
http://library.link/vocab/subjectName
  • Customer services
  • Customer relations
Label
Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits, John A. Goodman, (electronic resource)
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Control code
OCM1bookssj0000252014
Dimensions
24 cm.
Dimensions
unknown
Extent
xiv, 256 p.
Governing access note
License restrictions may limit access
Isbn
9780814413333
Lccn
2008055729
Other physical details
ill.
Specific material designation
remote
System control number
(WaSeSS)ssj0000252014
Label
Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits, John A. Goodman, (electronic resource)
Publication
Bibliography note
Includes bibliographical references and index
Control code
OCM1bookssj0000252014
Dimensions
24 cm.
Dimensions
unknown
Extent
xiv, 256 p.
Governing access note
License restrictions may limit access
Isbn
9780814413333
Lccn
2008055729
Other physical details
ill.
Specific material designation
remote
System control number
(WaSeSS)ssj0000252014

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      38.710138 -90.311107
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