Coverart for item
The Resource Sustaining Knock Your Socks off Service, (electronic resource)

Sustaining Knock Your Socks off Service, (electronic resource)

Label
Sustaining Knock Your Socks off Service
Title
Sustaining Knock Your Socks off Service
Creator
Contributor
Author
Subject
Language
eng
Summary
Annotation
Related
Cataloging source
BIP US
http://library.link/vocab/creatorName
Zemke, Ron
Intended audience
  • Trade
  • 17
Intended audience source
  • Amacom
  • Amacom
LC call number
HF5415.5.C66 1993
http://library.link/vocab/relatedWorkOrContributorDate
1942-
http://library.link/vocab/relatedWorkOrContributorName
  • Connellan, Thomas K.
  • Bell, Les
Series statement
Knock Your Socks Off Ser.
Summary expansion
Ron Zemke shook up the service industry with his two bestselling books on delivering and managing "knock your socks off" service. Now, he and Tom Connellan, a leading authority on the behavioral aspects of service quality, describe the powerful strategies that companies need to know to hang on to the efforts they started in the "gold rush" toward service quality
Label
Sustaining Knock Your Socks off Service, (electronic resource)
Instantiates
Publication
Control code
OCM1bookssj0000254412
Dimensions
09.000 x 06.000 in.
Dimensions
unknown
Extent
150 p.
Governing access note
Available for distribution in: USA, AUSTRALIA, CANADA, UNITED KINGDOM, NEW ZEALAND
Isbn
9780814478240
Lccn
93001271
Other control number
9780814478240
Other physical details
ill
Specific material designation
remote
System control number
(WaSeSS)ssj0000254412
Label
Sustaining Knock Your Socks off Service, (electronic resource)
Publication
Control code
OCM1bookssj0000254412
Dimensions
09.000 x 06.000 in.
Dimensions
unknown
Extent
150 p.
Governing access note
Available for distribution in: USA, AUSTRALIA, CANADA, UNITED KINGDOM, NEW ZEALAND
Isbn
9780814478240
Lccn
93001271
Other control number
9780814478240
Other physical details
ill
Specific material designation
remote
System control number
(WaSeSS)ssj0000254412

Library Locations

    • Thomas Jefferson LibraryBorrow it
      1 University Blvd, St. Louis, MO, 63121, US
      38.710138 -90.311107
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