Coverart for item
The Resource Telephone skills : eReport, by Dr. Tony Alessandra, (electronic resource)

Telephone skills : eReport, by Dr. Tony Alessandra, (electronic resource)

Label
Telephone skills : eReport
Title
Telephone skills
Title remainder
eReport
Statement of responsibility
by Dr. Tony Alessandra
Creator
Contributor
Subject
Language
eng
Summary
Annotation:
Related
Cataloging source
CaPaEBR
http://library.link/vocab/creatorName
Alessandra, Anthony J
LC call number
HF5541.T4
LC item number
A44 2005eb
http://library.link/vocab/relatedWorkOrContributorName
ebrary, Inc
http://library.link/vocab/subjectName
  • Customer services
  • Telephone etiquette
  • Success
Summary expansion
The Telephone Skills eReport is a concise overview of the most essential components of an effective telephone manner. You'll be able to read the report quickly, and apply your newly-learned telephone skills right away - immediately leading to increased success for your career and your company. Topics covered include: Creating a powerful first impression when you answer the phone, Maintaining a positive attitude while on the phone, Avoiding the most common telephone mistakes, and Creating and sustaining the loyalty of your customers through the phone
Label
Telephone skills : eReport, by Dr. Tony Alessandra, (electronic resource)
Instantiates
Publication
Control code
OCM1bookssj0001073531
Dimensions
unknown
Isbn
9781933631035
Specific material designation
remote
System control number
(WaSeSS)bookssj0001073531
Label
Telephone skills : eReport, by Dr. Tony Alessandra, (electronic resource)
Publication
Control code
OCM1bookssj0001073531
Dimensions
unknown
Isbn
9781933631035
Specific material designation
remote
System control number
(WaSeSS)bookssj0001073531

Library Locations

    • Thomas Jefferson LibraryBorrow it
      1 University Blvd, St. Louis, MO, 63121, US
      38.710138 -90.311107
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