Coverart for item
The Resource The Real-Time Contact Center : Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation, (electronic resource:)

The Real-Time Contact Center : Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation, (electronic resource:)

Label
The Real-Time Contact Center : Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation
Title
The Real-Time Contact Center
Title remainder
Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation
Creator
Subject
Language
eng
Summary
  • Annotation
  • Annotation:
Cataloging source
BIP US
http://library.link/vocab/creatorName
Fluss, Donna
Dewey number
658.8/12
LC call number
HE8788.F58 2005
Summary expansion
  • As the focal point for sales and service, a company's call/contact centres know what customers want and need. Companies looking for a competitive edge must convert their reactive, cost-oriented contact programs into proactive, revenue-generating, real-time contact centres. These centres provide an outstanding customer experience, enhance loyalty, create new revenue, reduce expenses and streamline the flow of information between the centre and the rest of the company. The Real-Time Contact Center provides the tools, systems, implementation plans, best practices, ROI models and practical guidance to make the transformation happen smoothly. Topics covered include:- Building the business case for creating real-time contact centres-Technologies and systems for increasing revenue while reducing expenses- Building stronger and more profitable relationships with sales and marketing- Improving self-service applications to heighten service quality and cut costs- Staffing, motivation and training in leading edge real-time contact centres- Decision framework and best practices for offshore outsourcing
  • As the focal point for sales and service, a company's call/contact centres know what customers want and need. Companies looking for a competitive edge must convert their reactive, cost-oriented contact programs into proactive, revenue-generating, real-time contact centres. These centres provide an outstanding customer experience, enhance loyalty, create new revenue, reduce expenses and streamline the flow of information between the centre and the rest of the company. The Real-Time Contact Center provides the tools, systems, implementation plans, best practices, ROI models and practical guidance to make the transformation happen smoothly. Topics covered include:- Building the business case for creating real-time contact centres-Technologies and systems for increasing revenue while reducing expenses- Building stronger and more profitable relationships with sales and marketing- Improving self-service applications to heighten service quality and cut costs- Staffing, motivation and training in leading edge real-time contact centres- Decision framework and best practices for offshore outsourcing
Label
The Real-Time Contact Center : Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation, (electronic resource:)
Instantiates
Publication
Control code
OCM1bookssj0000799963
Dimensions
09.250x06.130 in.
Dimensions
unknown
Extent
208 p.
Governing access note
License restrictions may limit access
Isbn
9780814414439
Other control number
9780814414439
Specific material designation
remote
System control number
(WaSeSS)ssj0000799963
Label
The Real-Time Contact Center : Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation, (electronic resource:)
Publication
Control code
OCM1bookssj0000799963
Dimensions
09.250x06.130 in.
Dimensions
unknown
Extent
208 p.
Governing access note
License restrictions may limit access
Isbn
9780814414439
Other control number
9780814414439
Specific material designation
remote
System control number
(WaSeSS)ssj0000799963

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      38.710138 -90.311107
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