Coverart for item
The Resource The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior, Michael W. Lowenstein, (electronic resource)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior, Michael W. Lowenstein, (electronic resource)

Label
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior
Title
The customer advocate and the customer saboteur
Title remainder
linking social word-of-mouth, brand impression, and stakeholder behavior
Statement of responsibility
Michael W. Lowenstein
Creator
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorDate
1942-
http://library.link/vocab/creatorName
Lowenstein, Michael W.
Dewey number
658.8/12
LC call number
HF5415.5
LC item number
.L685 2011
http://library.link/vocab/subjectName
  • Customer loyalty
  • Customer services
  • Customer relations
Label
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior, Michael W. Lowenstein, (electronic resource)
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. 337-347) and index
Control code
OCM1bookssj0001335447
Dimensions
24 cm.
Dimensions
unknown
Extent
xxx, 363 p.
Governing access note
License restrictions may limit access
Isbn
9780873898119
Isbn Type
(alk. paper)
Lccn
2011015231
Other physical details
ill.
Specific material designation
remote
System control number
(WaSeSS)ssj0001335447
Label
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior, Michael W. Lowenstein, (electronic resource)
Publication
Bibliography note
Includes bibliographical references (p. 337-347) and index
Control code
OCM1bookssj0001335447
Dimensions
24 cm.
Dimensions
unknown
Extent
xxx, 363 p.
Governing access note
License restrictions may limit access
Isbn
9780873898119
Isbn Type
(alk. paper)
Lccn
2011015231
Other physical details
ill.
Specific material designation
remote
System control number
(WaSeSS)ssj0001335447

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      38.710138 -90.311107
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