Coverart for item
The Resource The social construction of knowledge in mission-critical environments : lessons from the flight deck, Theodoros Katerinakis

The social construction of knowledge in mission-critical environments : lessons from the flight deck, Theodoros Katerinakis

Label
The social construction of knowledge in mission-critical environments : lessons from the flight deck
Title
The social construction of knowledge in mission-critical environments
Title remainder
lessons from the flight deck
Statement of responsibility
Theodoros Katerinakis
Creator
Author
Subject
Language
eng
Summary
This volume analyzes real in-flight communications to explain the dynamics of knowledge construction. With the use of a grounded theory approach, real-life scenarios for in-depth interviews with aviation informants were developed and analyzed using discourse analysis. The study revealed aspects of tacit knowledge and expertise behavior that develop in mission-critical environments. Among the findings, the author discovered: " Silence is an interactional element and a substantial contributing factor to both completed flights and aviation incidents/accidents " Hesitation is an early reaction when situational awareness is lacking " The aviation sub-cultures contain several distinct micro-cultures which affect professional responsibility and decision-making in micro-environments " Human errors should be acknowledged, discussed and repaired by all actors of the flight model " Non-verbal communication in institutional settings and mediated environments is instrumental to safe and efficient operations The results suggest fruitful applications of theory to explore how knowledge is generated in highly structured, high-risk organizational environments, such as hospitals, nuclear plants, battlefields and crisis and disaster locations. Katerinakis explains the emergent knowledge elements in communication command with messages "spoken-heard-understood-applied," from multiple stakeholders ... The interplay of theory and real-flight examples ... creates a valuable narrative both for the expert reader and the lay-person. Ilias Panagopoulos, PhD Command Fighter Pilot, Col (Ret) Senior Trainer, Joint Aviation Authorities (JAA) Training Organisation Safety Manager, NATO Airlift Management Programme In this path-breaking work, Theodore Katerinakis brings the study of human communication to the airplane cockpit as a knowledge environment. Katerinakis both builds on moves beyond human factors research and ecological psychology ... It is a work of theoretical value across disciplines and organizational settings and of practical importance as well. His lively narrative adds to translational research by translating knowledge or evidence into action in mission-critical systems. Douglas V. Porpora, PhD Professor of Sociology & Director Communication, Culture and Media Drexel University
Member of
Cataloging source
N$T
http://library.link/vocab/creatorName
Katerinakis, Theodoros
Dewey number
384.74
Index
index present
LC call number
TL692
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
Series statement
Innovation, technology, and knowledge management
http://library.link/vocab/subjectName
  • Aeronautics
  • Grounded theory
  • Knowledge management
  • BUSINESS & ECONOMICS
  • TECHNOLOGY & ENGINEERING
  • Research & development management
  • Knowledge management
  • Aeronautics
  • Grounded theory
  • Knowledge management
Label
The social construction of knowledge in mission-critical environments : lessons from the flight deck, Theodoros Katerinakis
Instantiates
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Part 1: Background and Communication Phenomena In Aviation -- Chapter 1: Introduction -- Chapter 2: Communication and Humad Factors Phenomena In Aviation Transmit Knowledge -- Part 2: Flights, Scenarios and Knowledge Representation -- Chapter 3: The Falcon, The Helios, Two Scenarios and Framework -- Chapter 4: Eliciting Expertise, Harvesting and Representing Knowledge -- Part 3: Knowledge Operators Of Silence and Voice -- Chapter 5: Knowledgeable Sounds of Silence Or When Silence is not Golden -- Chapter 6: The Voice As Knowledge Operator Of Choice -- Chapter 7: Flights Go On, Inquires Pass Through
Control code
1042329324
Dimensions
unknown
Extent
1 online resource
File format
unknown
Form of item
online
Isbn
9783319910154
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other control number
  • 10.1007/978-3-319-91014-7
  • 10.1007/978-3-319-91
http://library.link/vocab/ext/overdrive/overdriveId
com.springer.onix.9783319910147
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)1042329324
Label
The social construction of knowledge in mission-critical environments : lessons from the flight deck, Theodoros Katerinakis
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Part 1: Background and Communication Phenomena In Aviation -- Chapter 1: Introduction -- Chapter 2: Communication and Humad Factors Phenomena In Aviation Transmit Knowledge -- Part 2: Flights, Scenarios and Knowledge Representation -- Chapter 3: The Falcon, The Helios, Two Scenarios and Framework -- Chapter 4: Eliciting Expertise, Harvesting and Representing Knowledge -- Part 3: Knowledge Operators Of Silence and Voice -- Chapter 5: Knowledgeable Sounds of Silence Or When Silence is not Golden -- Chapter 6: The Voice As Knowledge Operator Of Choice -- Chapter 7: Flights Go On, Inquires Pass Through
Control code
1042329324
Dimensions
unknown
Extent
1 online resource
File format
unknown
Form of item
online
Isbn
9783319910154
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other control number
  • 10.1007/978-3-319-91014-7
  • 10.1007/978-3-319-91
http://library.link/vocab/ext/overdrive/overdriveId
com.springer.onix.9783319910147
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
(OCoLC)1042329324

Library Locations

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      38.710138 -90.311107
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