Coverart for item
The Resource The ultimate online customer service guide : how to connect with your customers to sell more!, Marsha Collier, (electronic resource)

The ultimate online customer service guide : how to connect with your customers to sell more!, Marsha Collier, (electronic resource)

Label
The ultimate online customer service guide : how to connect with your customers to sell more!
Title
The ultimate online customer service guide
Title remainder
how to connect with your customers to sell more!
Statement of responsibility
Marsha Collier
Creator
Subject
Language
eng
Summary
  • "Make your online customers happy-and create new ones-with this winning guide. Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "Happy Birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line. Attract new customers through your online presence. Achieve higher GMS (Gross Merchandise Sales) with quality customer service. Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide"--
  • "Make your online customers happy-and create new ones-with this winning guide. Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "Happy Birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line. Attract new customers through your online presence. Achieve higher GMS (Gross Merchandise Sales) with quality customer service. Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide"--
  • "Make your online customers happy-and create new ones-with this winning guide. Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "Happy Birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line. Attract new customers through your online presence. Achieve higher GMS (Gross Merchandise Sales) with quality customer service. Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide"--
Assigning source
  • Provided by publisher
  • Provided by publisher
  • Provided by publisher
Cataloging source
DLC
http://library.link/vocab/creatorName
Collier, Marsha
Dewey number
658.8/12
LC call number
HF5415.5
LC item number
.C6225 2011
http://library.link/vocab/subjectName
  • Customer services
  • Internet marketing
  • Social media
Label
The ultimate online customer service guide : how to connect with your customers to sell more!, Marsha Collier, (electronic resource)
Instantiates
Publication
Note
Includes index
Control code
OCM1bookssj0000474052
Dimensions
24 cm.
Dimensions
unknown
Extent
iv, 252 p.
Governing access note
License restrictions may limit access
Isbn
9780470637708
Isbn Type
(acid-free paper)
Lccn
2010036020
Other physical details
ill.
Specific material designation
remote
System control number
(WaSeSS)ssj0000474052
Label
The ultimate online customer service guide : how to connect with your customers to sell more!, Marsha Collier, (electronic resource)
Publication
Note
Includes index
Control code
OCM1bookssj0000474052
Dimensions
24 cm.
Dimensions
unknown
Extent
iv, 252 p.
Governing access note
License restrictions may limit access
Isbn
9780470637708
Isbn Type
(acid-free paper)
Lccn
2010036020
Other physical details
ill.
Specific material designation
remote
System control number
(WaSeSS)ssj0000474052

Library Locations

    • Thomas Jefferson LibraryBorrow it
      1 University Blvd, St. Louis, MO, 63121, US
      38.710138 -90.311107
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