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The Resource Toxic emotions at work : how compassionate managers handle pain and conflict, Peter J. Frost

Toxic emotions at work : how compassionate managers handle pain and conflict, Peter J. Frost

Label
Toxic emotions at work : how compassionate managers handle pain and conflict
Title
Toxic emotions at work
Title remainder
how compassionate managers handle pain and conflict
Statement of responsibility
Peter J. Frost
Creator
Subject
Language
eng
Summary
"No matter where we work or volunteer our time, emotional pain is an unavoidable consequence of doing business. While the sources vary - abusive bosses, combative customers, heavy workloads, impossible deadlines, unexpected tragedies - the result is often the same: We disconnect from work, morale sinks, and performance drops." "Peter Frost argues that what causes this potentially crippling scenario is not pain itself, but the ways in which organizations respond to pain. When pain is acknowledged and effectively managed, he says, it can be a constructive force for organizational change. But when ignored, pain can poison the workplace - resulting in everything from missed deadlines to an exodus of key staff to a battered bottom line." "Based on an in-depth study of this pervasive phenomenon, Toxic Emotions at Work explores how organizations and their leaders cause emotional pain, how it affects performance, and what can be done to alleviate pain before it becomes toxic. Frost reveals the "behind-the-scenes" work performed by "toxin handlers"--Self-appointed pain managers who help assuage the suffering of colleagues and enable them to refocus on their work. He illuminates the toll this work is taking on toxin handlers' emotional and physical health, and argues that leaders must recognize and share this critical role if their organizations are to remain productive and vital."--Jacket
Cataloging source
DLC
http://library.link/vocab/creatorName
Frost, Peter J
Dewey number
658.3/14
Index
index present
LC call number
HD42
LC item number
.F76 2003
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Conflict management
  • Job stress
  • Employees
  • Executives
  • Stress management
  • Work
  • Psychology, Industrial
  • Administrative Personnel
  • Counseling
  • Employment
  • Psychology, Industrial
  • Stress, Psychological
Label
Toxic emotions at work : how compassionate managers handle pain and conflict, Peter J. Frost
Instantiates
Publication
Bibliography note
Includes bibliographical references (pages 227-239) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Emotional pain in organizations -- Sources of toxicity in organizations -- The work of the toxin handler -- The toll on toxin handlers -- Healing the handlers -- At the interface : what handlers and their organizations can do -- Leaders handling pain -- The compassionate company : architecting responses to pain -- Looking through the lens of pain
Control code
50143744
Dimensions
25 cm
Extent
xii, 251 pages
Isbn
9781578512577
Isbn Type
(alk. paper)
Lccn
2002010612
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Label
Toxic emotions at work : how compassionate managers handle pain and conflict, Peter J. Frost
Publication
Bibliography note
Includes bibliographical references (pages 227-239) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Emotional pain in organizations -- Sources of toxicity in organizations -- The work of the toxin handler -- The toll on toxin handlers -- Healing the handlers -- At the interface : what handlers and their organizations can do -- Leaders handling pain -- The compassionate company : architecting responses to pain -- Looking through the lens of pain
Control code
50143744
Dimensions
25 cm
Extent
xii, 251 pages
Isbn
9781578512577
Isbn Type
(alk. paper)
Lccn
2002010612
Media category
unmediated
Media MARC source
rdamedia
Media type code
n

Library Locations

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      1 University Blvd, St. Louis, MO, 63121, US
      38.710138 -90.311107
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