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The Resource Training library staff and volunteers to provide extraordinary customer service, by Julie Todaro and Mark L. Smith

Training library staff and volunteers to provide extraordinary customer service, by Julie Todaro and Mark L. Smith

Label
Training library staff and volunteers to provide extraordinary customer service
Title
Training library staff and volunteers to provide extraordinary customer service
Statement of responsibility
by Julie Todaro and Mark L. Smith
Creator
Contributor
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorDate
1950-
http://library.link/vocab/creatorName
Todaro, Julie
Dewey number
020.71/55
Index
index present
LC call number
Z668.5
LC item number
.T63 2006
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1956-
http://library.link/vocab/relatedWorkOrContributorName
Smith, Mark
http://library.link/vocab/subjectName
  • Library employees
  • Public services (Libraries)
  • Customer services
Label
Training library staff and volunteers to provide extraordinary customer service, by Julie Todaro and Mark L. Smith
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Determining customer service essentials -- Examining general training guidelines -- Preparing specific training for library staff and volunteers -- Assessing and anticipating the needs of customers -- Tracking and responding to customer feedback -- Planning staff-development days -- Instituting continuous learning in libraries-- Integrating continuous learning with customer service
Control code
70258816
Dimensions
28 cm
Extent
viii, 160 pages
Isbn
9781555705602
Isbn Type
(alk. paper)
Lccn
2006020705
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
(OCoLC)70258816
Label
Training library staff and volunteers to provide extraordinary customer service, by Julie Todaro and Mark L. Smith
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Determining customer service essentials -- Examining general training guidelines -- Preparing specific training for library staff and volunteers -- Assessing and anticipating the needs of customers -- Tracking and responding to customer feedback -- Planning staff-development days -- Instituting continuous learning in libraries-- Integrating continuous learning with customer service
Control code
70258816
Dimensions
28 cm
Extent
viii, 160 pages
Isbn
9781555705602
Isbn Type
(alk. paper)
Lccn
2006020705
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
(OCoLC)70258816

Library Locations

    • Thomas Jefferson LibraryBorrow it
      1 University Blvd, St. Louis, MO, 63121, US
      38.710138 -90.311107
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