Coverart for item
The Resource Turning lost customers into gold : --and the art of achieving zero defections, Joan Koob Cannie, (electronic resource)

Turning lost customers into gold : --and the art of achieving zero defections, Joan Koob Cannie, (electronic resource)

Label
Turning lost customers into gold : --and the art of achieving zero defections
Title
Turning lost customers into gold
Title remainder
--and the art of achieving zero defections
Statement of responsibility
Joan Koob Cannie
Creator
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorName
Cannie, Joan Koob
Dewey number
658.8/12
LC call number
HF5415.5
LC item number
.C363 1994
http://library.link/vocab/subjectName
  • Consumer satisfaction
  • Customer services
  • Customer relations
Label
Turning lost customers into gold : --and the art of achieving zero defections, Joan Koob Cannie, (electronic resource)
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Control code
OCM1bookssib033634615
Dimensions
24 cm.
Dimensions
unknown
Extent
ix, 131 p.
Governing access note
License restrictions may limit access
Isbn
9780814451106
Lccn
93023362 //r95
Other physical details
ill.
Specific material designation
remote
System control number
(WaSeSS)ssib033634615
Label
Turning lost customers into gold : --and the art of achieving zero defections, Joan Koob Cannie, (electronic resource)
Publication
Bibliography note
Includes bibliographical references and index
Control code
OCM1bookssib033634615
Dimensions
24 cm.
Dimensions
unknown
Extent
ix, 131 p.
Governing access note
License restrictions may limit access
Isbn
9780814451106
Lccn
93023362 //r95
Other physical details
ill.
Specific material designation
remote
System control number
(WaSeSS)ssib033634615

Library Locations

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      38.710138 -90.311107
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