Coverart for item
The Resource Wake up your call center : how to be a better call center agent, Rosanne D'Ausilio, (electronic resource)

Wake up your call center : how to be a better call center agent, Rosanne D'Ausilio, (electronic resource)

Label
Wake up your call center : how to be a better call center agent
Title
Wake up your call center
Title remainder
how to be a better call center agent
Statement of responsibility
Rosanne D'Ausilio
Creator
Contributor
Subject
Language
eng
Summary
Annotation:
Member of
Cataloging source
CaPaEBR
http://library.link/vocab/creatorDate
1941-
http://library.link/vocab/creatorName
D'Ausilio, Rosanne
Dewey number
658.8/12
LC call number
HF5415.5
LC item number
.D19 2005eb
http://library.link/vocab/relatedWorkOrContributorName
ebrary, Inc
Series statement
Customer access management
http://library.link/vocab/subjectName
  • Customer services
  • Call centers
Summary expansion
Wake Up Your Call Center: Humanize Your Interaction Hub discusses such call-center topics as e-commerce, ER in the call center, and managing workplace conflict and technical support staff. The fourth edition is expanded and includes the training imperative, self-service, and first call resolution. It also has updated statistics and expanded references
Label
Wake up your call center : how to be a better call center agent, Rosanne D'Ausilio, (electronic resource)
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. 138-140) and index
Control code
OCM1bookssj0000268687
Dimensions
unknown
Edition
4th ed.
Extent
xviii, 212 p.
Governing access note
License restrictions may limit access
Isbn
9781557533876
Other physical details
ill.
Specific material designation
remote
System control number
(WaSeSS)ssj0000268687
Label
Wake up your call center : how to be a better call center agent, Rosanne D'Ausilio, (electronic resource)
Publication
Bibliography note
Includes bibliographical references (p. 138-140) and index
Control code
OCM1bookssj0000268687
Dimensions
unknown
Edition
4th ed.
Extent
xviii, 212 p.
Governing access note
License restrictions may limit access
Isbn
9781557533876
Other physical details
ill.
Specific material designation
remote
System control number
(WaSeSS)ssj0000268687

Library Locations

    • Thomas Jefferson LibraryBorrow it
      1 University Blvd, St. Louis, MO, 63121, US
      38.710138 -90.311107
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