Coverart for item
The Resource When customers talk : --turn what they tell you into sales, T. Scott Gross & BIGresearch, (electronic resource)

When customers talk : --turn what they tell you into sales, T. Scott Gross & BIGresearch, (electronic resource)

Label
When customers talk : --turn what they tell you into sales
Title
When customers talk
Title remainder
--turn what they tell you into sales
Statement of responsibility
T. Scott Gross & BIGresearch
Creator
Contributor
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorName
Gross, T. Scott
Dewey number
658.8/12
LC call number
HF5415.5
LC item number
.G762 2005
http://library.link/vocab/relatedWorkOrContributorName
BIGresearch (Firm)
http://library.link/vocab/subjectName
  • Customer relations
  • Customer services
Label
When customers talk : --turn what they tell you into sales, T. Scott Gross & BIGresearch, (electronic resource)
Instantiates
Publication
Note
Includes index
Contents
  • We see tomorrow -- Foreknowledge -- The BIG idea -- The physical and metaphysical components -- How to listen to your customers -- How customers want to be served -- Engineer the experience -- Retailers and service providers who get it right -- On the horizon -- Cliché or reality?
  • We see tomorrow -- Foreknowledge -- The BIG idea -- The physical and metaphysical components -- How to listen to your customers -- How customers want to be served -- Engineer the experience -- Retailers and service providers who get it right -- On the horizon -- Cliché or reality?
  • We see tomorrow -- Foreknowledge -- The BIG idea -- The physical and metaphysical components -- How to listen to your customers -- How customers want to be served -- Engineer the experience -- Retailers and service providers who get it right -- On the horizon -- Cliché or reality?
Control code
OCM1bookssj0000285513
Dimensions
23 cm.
Dimensions
unknown
Extent
xi, 207 p.
Governing access note
License restrictions may limit access
Isbn
9780793195190
Lccn
2004023138
Specific material designation
remote
System control number
(WaSeSS)ssj0000285513
Label
When customers talk : --turn what they tell you into sales, T. Scott Gross & BIGresearch, (electronic resource)
Publication
Note
Includes index
Contents
  • We see tomorrow -- Foreknowledge -- The BIG idea -- The physical and metaphysical components -- How to listen to your customers -- How customers want to be served -- Engineer the experience -- Retailers and service providers who get it right -- On the horizon -- Cliché or reality?
  • We see tomorrow -- Foreknowledge -- The BIG idea -- The physical and metaphysical components -- How to listen to your customers -- How customers want to be served -- Engineer the experience -- Retailers and service providers who get it right -- On the horizon -- Cliché or reality?
  • We see tomorrow -- Foreknowledge -- The BIG idea -- The physical and metaphysical components -- How to listen to your customers -- How customers want to be served -- Engineer the experience -- Retailers and service providers who get it right -- On the horizon -- Cliché or reality?
Control code
OCM1bookssj0000285513
Dimensions
23 cm.
Dimensions
unknown
Extent
xi, 207 p.
Governing access note
License restrictions may limit access
Isbn
9780793195190
Lccn
2004023138
Specific material designation
remote
System control number
(WaSeSS)ssj0000285513

Library Locations

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      1 University Blvd, St. Louis, MO, 63121, US
      38.710138 -90.311107
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