Service design and service thinking in healthcare and hospital management : theory, concepts, practice
Resource Information
The work Service design and service thinking in healthcare and hospital management : theory, concepts, practice represents a distinct intellectual or artistic creation found in University of Missouri-St. Louis Libraries. This resource is a combination of several types including: Work, Language Material, Books.
The Resource
Service design and service thinking in healthcare and hospital management : theory, concepts, practice
Resource Information
The work Service design and service thinking in healthcare and hospital management : theory, concepts, practice represents a distinct intellectual or artistic creation found in University of Missouri-St. Louis Libraries. This resource is a combination of several types including: Work, Language Material, Books.
- Label
- Service design and service thinking in healthcare and hospital management : theory, concepts, practice
- Title remainder
- theory, concepts, practice
- Statement of responsibility
- Mario A. Pfannstiel, Christoph Rasche, Editors
- Language
- eng
- Summary
- This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpoints and service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience
- Cataloging source
- UAB
- Dewey number
- 362.10681
- Index
- no index present
- LC call number
- RA971.3
- LC item number
- .S47 2019
- Literary form
- non fiction
- Nature of contents
- dictionaries
- NLM call number
- W 84
Context
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- Service design and service thinking in healthcare and hospital management : theory, concepts, practice, Mario A. Pfannstiel, Christoph Rasche, Editors
- Service design and service thinking in healthcare and hospital management : theory, concepts, practice, Mario A. Pfannstiel, Christoph Rasche, Editors
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